San Mateo, California
Not resolved
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Had Uhual install a hitch on my 2016 jeep compass. They literally cut *** in my bumper 2 times the size of the hitch!

The wiring harness is wrapped in black pvc tape and rubs against the sharp edges of the bumper where they failed to make a more accurate cut. Taljed to the manager. And she stated that they dont have the proper wire wrapping so they just use pvc tape. She went on to say that the 2016 jeep compass was not meant to have a hitch on it!

If that were the case, why did they install a hitch anyway and why does Jeep offer a tow package for this vehicle?

The Manager at this location named Sabrina was very rude and condescending! The install looks like something done at a chop shop!

Product or Service Mentioned: Uhaul Car Part Installation.

Reason of review: Bad quality.

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