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Customer service
Exchange, Refund and Cancellation Policy
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Value for money

How about saying somewhere in the information when you’re reserving a rental online that uhaul will steal your estimated total, in our case it was $122, instantly from your account once you pick up the vehicle. Then you get a bill showing an amount of, in our case $110, after you turn it in.

Oh great nice, it’s lower than the estimate. But surprise, uhaul steals your $122 from you Account the next day. You call to see why the amounts differ and the even bigger surprise, you’re told the will steal your $110 actual bill amount ALONG WITH THE $122!! WTF IS THAT???

Is it that difficult to REFUND $12??? So your $122 rental turns into $230!! Oh yeah, you all return the original stolen amount of $122, IN FIVE + BUSINESS DAYS, yet you stole my money instantly! Screw uhaul!

You all have never done this before and we had used you plenty of times, NEVER AGAIN! Every other company warned of holding deposits but you all DO NOT!

That is unacceptable and deceitful. You have lost yourselves a customer, and rest assured, I will tell others to avoid this shady business as well.

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Pricing issue.

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It does say something about payment card Holds - right there on your contract. If people would spend less time complaining and more time reading maybe they wouldn't be so confused.


That is federal banking regulations. Refunds to credit cards are done instantly by retailers. The receiving bank has up to 5 days to post it to your account.


The authorization holds are like any refund anyone with any sense knows it takes 3plus business days for a bank or card issuer to post refunds back it's in your original contract if you would have bothered to read it