Menomonie, Wisconsin
Customer service
Exchange, Refund and Cancellation Policy
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Update by user Oct 17, 2015

U-Haul stated they called me 3 days ago to tell me a refund was issued. I never received a call, but did receive a refund.

I am satisfied with the end result. U-Haul did right by us with a little prodding.

Original review posted by user Oct 17, 2015

had an engine blow on a truck during a move. It took a local sheriff deputy to convince them we needed a tow.

Have been trying to get a response from U-Haul management for the past 6 days. Phone agent s transfer you back and forth between departments until you get disconnected. The e-mail link on the web site has gone unanswered, we are on day 6. The only response I got from corporate was by posting on their Facebook page.

Still no one will discuss reimbursement for damages. They just plain don't give a ***. I have done several moves, U-Haual trucks have had issues 80% of the time.

Budget trucks 0%. If you are doing anout of town move, avoid U-Haul.

Reason of review: Bad quality.

Monetary Loss: $400.

Preferred solution: Full refund.

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