Leesburg, Florida
3 comments

I rented a uhaul truck last weekend. I was given a quote on the round trip price.

After I turned the truck back in and without them even notifying me they billed me a second time and the total charge was 3x what I was quoted. I called to complain and they said an area service manager would contact me, but it's been all day and I haven't had a call. I will never, never rent from uhaul again and am really, really pissed off!!!! That was a lot of money.

and they didn't even tell me they were going to do it. sucks big time...

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Poor customer service.

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Anonymous
#1732482

Reality Check No truck rental company QUOTES on round trips as you pay per mile for what you use . You only get a flat rate on 1 ways and they ESTIMATE what the round trip rental will be on what YOU the customer tells them the millage you think you will be going . Do not blame any rental company if you lie to them as they can only go on what you tell them

Anonymous
#1078630

Start with a written chargeback request to your credit card company. That will get them to call back fast.

Anonymous
#1478342
@Anonymous

Actually Uhaul does not care as they have never lost on one due to the fine print on the contract you sign