Leesburg, Florida

I rented a uhaul truck last weekend. I was given a quote on the round trip price.

After I turned the truck back in and without them even notifying me they billed me a second time and the total charge was 3x what I was quoted. I called to complain and they said an area service manager would contact me, but it's been all day and I haven't had a call. I will never, never rent from uhaul again and am really, really pissed off!!!! That was a lot of money.

and they didn't even tell me they were going to do it. sucks big time...

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Poor customer service.

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Reality Check No truck rental company QUOTES on round trips as you pay per mile for what you use . You only get a flat rate on 1 ways and they ESTIMATE what the round trip rental will be on what YOU the customer tells them the millage you think you will be going . Do not blame any rental company if you lie to them as they can only go on what you tell them


Start with a written chargeback request to your credit card company. That will get them to call back fast.


Actually Uhaul does not care as they have never lost on one due to the fine print on the contract you sign