Kendall, Florida
Not resolved
1 comment

Terrible service. I made a reservation a week before for them to bring the truck I needed to my preferred location and the day before they send me a text saying I have to pick up the truck somewhere else.

The guy at the location where the truck was supposed to be delivered said that there was nothing he could do that they couldn't bring the truck there. I called another location to see if they had a truck they didn't so I asked why would be a reason why they would not bring the truck to my desired location and that person said "because they want to charge you for the extra miles" that right there is unbelievable. I called the costumer service number to complain because it's not fair that I have to pay for the extra miles when they were supposed to bring the truck to my location. After like 30 minutes I finally got hold of someone on the phone and explained the situation she said that she was going to transfer me to her boss and when that person finally got on the phone as I finished explaining the situation again she hang up on me.

I was so pissed. Terrible terrible service everywhere. I thought they were a serious company but they are not they are a bunch of liars, all they want is your money and don't care about costumer service at all.

Would not recommend to anyone. Next time I'm definitely going somewhere else.

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Poor customer service.

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Anonymous
#1479863

I worked for Uhaul as an at home sales and reservations agent, and to say the least I no longer work for them! They change the rules and processes almost DAILY on how the agents are supposed to take calls, terrible terrible training, lazy managers that either do not answer questions, or take forever to respond.

They also change the call monitor process continuously, making agents not make their weekly bonus which is usually at least HALF your paycheck! The process of asking for a credit card BEFORE we even know if the equipment is available is very deceptive to me and unfair to the customers! Not only that I had numerous calls where traffic was supposed to schedule them and customers either didn't have a truck or it was WAY away from where the needed to pick it up. Not good business practice.

I could go on and on about the issues on both customer and employee end.

In reality both customer and employees are being screwed by this company. Somehow it needs to stop!