Product: Uhaul Truck Rental Booking Clear all filters (34 of 34 reviews match)
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1.0
Details
I ordered a truck for moving, the next day that I made the reservation I had 3 phone calls changing the pick up location because the previous ones were not available. The day I was suppose to pick up the truck, I called an hour before my reservation to confirm...
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#1403547 Review #1403547 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Cons
  • Counter clerk argued with me
Reason of review
Order processing issue
truck 11/11/2018 to be picked up on 11/18/2018 at 10am at Xenia country inn uhaul site. I get there and am told that they don't have the truck i reserved, the customer didn't bring it back?So the guy working at Xenia uhaul called Beavercreek uhaul and said he arranged...
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#1403059 Review #1403059 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Poor customer service
I know that Uhaul says in its fine print that they will call the customer the day before to confirm the actual rental site, but I don’t think I was naïve in assuming that they would at least make an effort to get a vehicle near to my remote location. If they had been...
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#1403013 Review #1403013 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Not as described/ advertised

Uhaul in Bossier City, Louisiana - U-Haul guarantee not worth a ***

1.7
Details
Rent a 20 foot U-Haul, appliance dolly and moving pads. October 5 October 10 had email guarantee 20 foot truck appliance dolly and moving pads. When I arrived in Jackson I got a 26 foot truck no appliance dolly and pads. Filed a complaint with Customer Service . Mrs. Collins called back the next day very rude and hung up before conversation with finish . No screaming or hollering or cussing just too Busy to hear my complaints . I recommend not using U-Haul for multi state moving .
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#1382329 Review #1382329 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Not as described/ advertised
3.3
Details
I scheduled an appointment for a pickup in U-Haul in East Providence Rhode Island for 9:30 a.m. the man at the desk told me that the appointment was for 7:15 a.m. which it wasn't and they gave away my reservation. Because or this the only U-Haul that had a trailer...
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#1377516 Review #1377516 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Not as described/ advertised

Uhaul in Federal Way, Washington - Very Disgusted

1.0
Details
Made a reservation a week in advance. Friday comes and my reservation is changed to pick up at 9:45am Saturday. I get to uhaul and they tell me that i am unable to pick up my truck until 1:00pm. 1pm comes and i cant take it until 2pm. We are sitting here in the uhaul parking lot waiting for a truck. Never rent a uhaul from the location on 352nd in federal way washington 98022
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#1369157 Review #1369157 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Order processing issue

Uhaul in Rancho Cordova, California - Calling for a complaint

2.2
Details
Reserved a 15-foot truck ! Hsd to go to 3 locations to pick up the truck ! I was quoted $109, but have to pay $144 plus gas ! I am very dissatisfied !!!
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#1350178 Review #1350178 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Not as described/ advertised
1.0
Details
We pretended our truck 3 different times And two out of the 3 times UHaul rented out our truck on us the night before we were to pick it up the next day and then called me saying that it was my problem not there’s like WTF really they took money from us both times and...
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#1345753 Review #1345753 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Not as described/ advertised
1.0
Details
I initially tried to reserve a 20 foot truck from uhaul for the evening of the 29 to September 1. The idea was to get the truck mostly packed the night we picked it up because we are both working and we had carpet cleaners coming in the morning of the 30. When I...
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#1342381 Review #1342381 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Not as described/ advertised

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts
1.5
Details
I have used U-haul several times, thinking they would improve but it only gets worse. They have never had the truck at the location I reserved it at. I was told I would get the $50 guarantee since it wasn't at the location and then I was told I wouldn't and that they...
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Review
#1330071 Review #1330071 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Reason of review
Not as described/ advertised