Product: Uhaul Truck Rental Clear all filters (0 of 284 reviews match)
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Uhaul - Contract not honored

I rented a uhaul.. purchased the safemove coverage for the agreement of 2 days and a free storage for 30 days. Where we finished loading the truck we found that the right headlight was not working. It was late but we had to go and started our journey. About 4 am I had an accident in the truck.. uhaul assured me that it would be okay and even asked me to come pick up a replacement truck..but when I arrived I was told that I wouldn't be able to get a truck from them. They kept my things for over a week
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Uhaul Truck Rental
#1440976
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Uhaul - HORRIBLE in EVERY way!

Just a few of the issues that we had: 1. Truck was not made available at agreed upon location. 2. Truck was out of alignment. 3. Fuel gauge was broken so we had to stop and keep filling up. 4. We called to say we would be 30-45 minutes late. They said no problem, but then charged us for an entire extra day. 5. I agreed to pay a $100 cleaning fee, but they charged $150. 6. Sent 3 emails to manager- no response. 7. Left numerous voicemails with no response. 8. Was finally told that the extra day and extra $50 cleaning fee would be refunded, but instead they provided a $50 Uhaul gift certificate. 9. I told them I didn't want the certificate as I won;t be using Uhaul. They agreed to credit me, but never did and stopped taking my calls.
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Uhaul Truck Rental
#1423624
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They alow people to hangout to help women movce and fob them without a gun. They have a person to act as an employee to say they are closing at 6:45pm and place a lock on the truck to return and no one know anything about a key to unlock the key. Your belongings are...
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RemoteTibetan Mastiff356
RemoteTibetan Mastiff356

Hello-I'm having the same issues as yourself, I actually got into a car accident and the truck was removed from me with ALL my possessions. I would like to go into a Civil Act...

2.4
Product
Uhaul Truck Rental
#1422480
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Resolved
Uhaul - Rented me an UNsafe Truck
WE broke down on our way home on a one-way rental from Floyd VA to Seabrook, NH 757 Miles. They put us up for the night while a mechanic "fixed" the issues with the brakes. We were texted by service the next morning at 8:58 AM stating the mechanic was on his way with...
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1.8
Floyd, Virginia
Product
Uhaul Truck Rental
I liked
  • Service girl lisa who helped us with hotel accommodations
I didn't like
  • Fact that we were lied to about the repairs
  • Response from uhaul customer service
  • Non response from dealer who rented me the truck
#1410472
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U-Haul has the absolute worst trucks, worst customer service, and their “reservation guarantee” is no guarantee at all. We’ve had U-Haul trucks break down on the road which have caused us great expense and delays. Recently, we reserved a U-Haul truck in Fort Myers, Fl....
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Uhaul Truck Rental
#1398199
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Uhaul - Horrible

Will not use again they lied to me and the experience is was so stressful manager workers traffic thry either hangup on you or say isnothing i can do
Product
Uhaul Truck Rental
#1394818
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We rented a 17foot uhaul in Orlando for a one way to upstate NY. We were told the 17foot was being discontinued and the next size that would allow a tie trailer was a 20 foot. They gave us a discount because of it. We were also told if we turned it in early we would...
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1.0
Product
Uhaul Truck Rental
#1378923
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Uhaul - Horrible customer service

I rented a uhaul in Memphis Tn. I was charged twice which over drew my account. The worker refused to let me speak to a manger. I email coporate. No one ever got back to me. I called explained the issue. I got no apology, no compensation for my frustration. The customer service reply was Oh Really. I will tell everyone i know do not spend your hard earned money here. Go to budget or enterprise.
1.0
Details
Warranty
Product
Uhaul Truck Rental
#1374213
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The first thing is when we got there the lady was outside, we went in and waited, no one was in there to help us, so i went out to get her and she said she will be there ina minute. Leaving her customers waiting! Then she told us the truck had a 1/2 tank of gas, and we...
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1.0
Product
Uhaul Truck Rental
#1370180
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CAUTION: Anyone who goes to 211 UHaul, call customer service to make sure they are not trying to get over and overcharging you!! BACKSTORY: Over charged my card, unwilling to listen to customer response, did not follow Uhaul universal protocol/policy. Tried to get over...
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3.0
Product
Uhaul Truck Rental
I liked
  • Customer service fixed my problem
I didn't like
  • Service the associate lo
  • Fact that i wasted my time and money
#1368947
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