Product: Uhaul Truck Rental Clear all filters (221 of 221 reviews match)
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I walked 6 miles because my reserved truck was not at the location they told me it was at, they did not bring the truck to me or arrange for a ride for me to get to the truck. I also had to get a motel, I missed my deadline the evening to pickup the packages. This was...
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Uhaul Truck Rental
#1108441
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Then the next day I received and email charging me $ for fuel! I have a photo showing the fuel gauge and mileage when returned, and it is right where it is supposed to be. The email says it is below where the photo proves it is. VERY UNETHICAL!!!!! Do not use UHAUL at...
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Uhaul Truck Rental
I liked
  • Equipment
I didn't like
  • Return location cheated me on fuel charges
#1096019
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Uhaul - Misleading truck box size
The online rental reservation is EXTREMELY difficult to use, I had to make a call , I also had to make a second call to confirm where I was getting the truck from as I did not receive that call from UHaul As I was leaving a customer was inquiring about renting a truck...
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2.4
Product
Uhaul Truck Rental
I didn't like
  • Depiction in truck size
#1095642
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Uhaul - Ridiculous service!

#1108834
First of month!! Of course there's a long line to rent or pickup EVEN IF already rented online!! ONLY ONE cashier to rent the truck!! At least a 30 - 45 minute wait. Uhaul KNOWS they'll be swamped on Sundays and especially 1st of month! Where's the additional cashier?? At least ONE other
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Uhaul - Bad service

#1068893
1.3
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Lost the reservastion for storage first bad event. This issue today takes the cake. The truck i have to go pick up is 100 miles from were im at. Just think i was Flexable and got screwed. Then told by customer service & manag. They couldnt help. Will never us again.
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Uhaul - No truck/trailer in Miami

#1066644
1.3
Details
Called to reserve a truck and trailer. Was told that corporate marketing put a freeze on ALL south florida rentals because they had nothing coming into the city. Holy *** *** they try to trap people in this *** hole of a city that are trying to leave.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Uhaul Truck Rental Review

#1015730
Put in reservation on Sunday for a 26' truck for Wednesday,put in info for credit card and they charged that $1.15,no call Monday to confirm,so called them Tuesday,well not a 26' in area, biggest was a 16'.
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We didn't notice until we had u loaded everything the next day that the rood leaked and our mattress was soaked at least 12" across the bottom and took 3 days to dry out. It is now permanently stained and I hope it doesn't get moldy. I filed an insurance claim and...
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Anonymous
14419

In the rental contract you signed it says, "I understand that the equipment rented is water resistant, not water proof. So there for you will not be covered in the event your ...

1.1
Product
Uhaul Truck Rental
#1088619
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We reserved few months earlier a truck for moving apartment, they told us by phone that everything was ok, we would have a truck reserved for this date, at these hours at this place.They said that we have to do nothing more and they sent us the confirmation email. The...
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1.0
Product
Uhaul Truck Rental
#1087930
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U-Haul sent me a survey after my rental.Only problem is that it only asks about the pickup and drop off locations - which were fine. It asks nothing about U-Haul's services - for a very good reason. U-Hauls systems are HORRENDOUS. (So U-Haul since you don't ask about...
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Uhaul Truck Rental
#1087251
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I ordered a tuck a month and a half ahead or time.Set it all up. Called main number to check on where my truck an car transport would be left. The representative asked where I lived and I asked if it cold be left at one of the two locations in Totowa, NJ, she said one...
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Uhaul Truck Rental
#1084807
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It took longer than it should, to make it clear that it is pretty much impossible for me to have driven that far considering that would mean I drove that truck 200 miles per hour. I was told it can take up to 8 days for me to maybe get a refund. Not very happy and doubtful I will use uhaul...
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2.9
Product
Uhaul Truck Rental
I didn't like
  • Being overcharged for mileage
#1082776
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I just wanted to tell about my experience with UHaul. I made an appointment with UHaul to make a delivery to customer June the 30th. I had to go through 3 different representatives to make the reservation which was a hassle but not a big deal just more time wasted. I...
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Anonymous
Anonymous

You paid in advance ?

2.0
Uhaul Ellenboro, North Carolina
Product
Uhaul Truck Rental
I didn't like
  • Fact that i wasted my time and money
  • Idiotic management in the sales and reservations call center
#1081611
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The UHaul official site reads "1 dozen - $10." 12! So, not only were we not given a refund, we were charged the full amount of $10 for 6 pads! Hey, $10 isn't much. But when you didn't use the pads at all, when that could be seen because they were still in the original...
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Anonymous
Amanda

As far as the furniture pads not being used, if you rented them them you get charged regardless of if you used them or not. However it should have been $10 for all 12 not 10 f...

Anonymous
Jill

Uhaul on powers blvd, Colorado Springs. Shree was rude and difficult, we had to wait an hour for pick up on our wedding weekend. Then they added $40 dollars in extra charge...

Product
Uhaul Truck Rental
#1081178
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