Product: Uhaul Truck Rental Clear all filters (306 of 306 reviews match)
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I rented a truck to pick up furniture. I loaded the truck which took about 2 hours. I got in the truck and it was ants everywhere all over the cab in the seats all over my 12 yr old. I had to go buy spray just to drive the truck back to uhaul. I called uhaul customer...
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Review
#1683352 Review #1683352 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Cons
  • Debit money disappeared
Reason of review
Bad quality
Preferred solution
Price reduction
1.0
Details
So far I have yet to receive a respond on UHaul’s part. Not even an apology. I made a comment on On October 6th 2019. How UHaul had the gull to leave a mother,toddler,2dogs on the side of the road. Due to lug nuts falling of the wheel,besides being a Sunday which UHaul...
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Review
#1679947 Review #1679947 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Reason of review
Many issues you are only able to mark one so this is why this comment.
1.0
Details
We had to move my mother's bed and her chair to her new apartment. Everything else went in my car and other vehicles. When we arrived at her new place, her bed and chair were infested with bed bugs. There were none on her clothes or anything else because of them being...
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Review
#1678149 Review #1678149 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Pros
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • After sale conflict
Cons
  • Quality of the truck
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution

Uhaul - Left onthe side of the road with toddler, girlfriend and 2dogs

1.0
Details
Uhaul - Left onthe side of the road with toddler, girlfriend and 2dogs
Left o the side of the road with girlfriend,toddler ,2 dogs Morning till 12am next morning. Wheel lug nuts fell off. No mechanic on duty for UHaul all because it was Sunday!!!
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1 comment
Anonymous
#1761774

Yes beware this is happening to many times with these unsafe and dangerous practices from this UHaul company

Review
#1675354 Review #1675354 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Cons
  • Everything re customer service
  • Fraud
  • Uhauls unethical and deceptive practices and scamming customers
Reason of review
All the above except job info. Don’t have the option to pick more than 1
Preferred solution
Let the company propose a solution
1.0
Details
UHaul unfortunately could not find a mechanic to go out on a Sunday!!!! This is about 9am on a Sunday morning. Finally found a towing company who UHaul was giving a hard time to go exchange trucks. Finally it was 12 am the next morning gave up loading other truck....
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Review
#1674219 Review #1674219 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Reason of review
Lug nuts falling of tires and left stranded

Uhaul - HIDDEN FEES

1.0
Details
DO NOT USE THIS LOCATION OR U HAUL AS A WHOLE. Horrible customer service when calling about an issue i had with them billing an 'additional day' when I only used the rental 4 hours and returned it within that time frame. Don't bother renting a van (or probably any equipment) because if you go over 100 miles round trip - say picking up furniture from Beaumont to bring back to Lake Charles - they will go from a sweet little $19.95 fee + mileage to a whopping $89.00 fee + mileage and charge you about $140.00 total and not even mention that caveat can happen. To top it off, you will have to speak to no less than 6 people to try and find out why this charge occurred and they will all treat you like you are an idiot.
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Review
#1631614 Review #1631614 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Cons
  • Unable to reach actual location by phone
  • Hidden fees
  • Rude customer service
Reason of review
Pricing issue
Loss
$85
Preferred solution
Price reduction
1.3
Details
Reserved a 15 foot truck for a one way move to be picked up in Naperville, IL. One day before move I get a call from Uhaul telling me that I will need to go into Chicago to get the truck. No I'm sorry or anything. Mind you this is 30 miles away from Naperville. Uhaul...
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Review
#1615876 Review #1615876 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Cons
  • Pickup and drop off location distances
  • Entire experience was miserable
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction
1.0
Details
On the 3/5 truck rentals over 2 weeks, they forgot my dolly. U found out after driving 17 miles. They told me that I could come back and get one. I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I...
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Review
#1611577 Review #1611577 is a subjective opinion of poster.
Service
Uhaul Truck Rental

Uhaul - 2 Hours wasted on the phone trying to cancel reservation

1.8
Details
I drove to the local U-Haul dealer and reserved a van. Turned out that I didn't need it after all, so I tried to call that location to cancel. The call kept bouncing to a national call center, where some useless automaton could not figure out how to cancel the order despite the fact that I had a confirmation number. I finally had to DRIVE BACK to the location and cancel in person. They have zero respect for my time. Never again U-Haul.
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Review
#1606739 Review #1606739 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Pros
  • Numerous locations
  • Local location
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts

Uhaul - STOLEN TRUCK NIGHTMARE

1.2
Details
I rented a truck in june this year, purchased insurance... etc., the truck was stolen with all our belongings, police report filed, Uhaul notified.. eventually the truck was found empty, a claim was filed by a uhaul employee who entered incomplete and false info during a Phone call. The Insurance co. denied the claim, citing the info,on the claim.... after the police investigation, they truck was returned to Uhaul.... I now receive a bill for $2908.46 from uhaul.... the GM who received the truck, states their was no personal property lokt/damaged, even tho the police report states otherwise. I am still awaiting a phone call from them
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Review
#1599902 Review #1599902 is a subjective opinion of poster.
Service
Uhaul Truck Rental
Reason of review
Poor customer service
Preferred solution
Pay me for the loss of my property, pay your own bill, that's what the insurance was for