Product: Uhaul Trailer Rental Clear all filters (0 of 75 reviews match)
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Uhaul - Equipment Breakdown

My nightmare began with the toll dollie. 1st dollie broke apart while i was driving on the highway. The dollie was replaced with another broken dollie. I settled with the second because i was a day delayed in my travel. I had to make a note of it on my receipt. The man that hooked my 2nd dollie up was as old as Father Time. Customer Service is as inadequate as a broken dollie themselves. I'm Sad yet waiting to resolve this issue. :sad
1.0
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Uhaul Trailer Rental
#1376387
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Uhaul - Not happy! Was told the trailer would work

Was told the trailer would haul the truck I needed to move and drove 4 hours to a trailer that had flats and truck didn’t fit!!! Was a waste of trip truck still stuck 4 hours away
2.0
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Exchange, Refund and Cancellation Policy
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Uhaul Trailer Rental
#1363756
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Uhaul - Question about rental

Texted customer service rep. Got answer.
2.7
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Uhaul Trailer Rental
#1343251
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Rented a moving trailer online. Received confirmation twice. Even gave them my credit card info to ensure booking. Went to pick up and no trailers available within 200 km radius. Desk person told me they over book on purpose to ensure maximum rentals. Also said they...
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2.2
Product
Uhaul Trailer Rental
I liked
  • Front desk guy was curteous
I didn't like
  • Whats the point in a contract if they can break it at will
#1320198
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I am still having a bad experience with Uhaul. For the past two weeks I have been trying to get a refund on the difference from the price that was confirmed. I was confirmed a $189 price, but later was charged $489. Uhaul listened to the recording for reference and the...
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Anonymous
Durpa

Right..... not buying your story. Your hurting financially from the move and are going to try ANYTHING to get out of paying. Even the recording backs up that you agreed to the...

1.0
Product
Uhaul Trailer Rental
I didn't like
  • Uhaul does not own up to their mistakes
  • How they handle their customers when uhaul make mistakes
#1301959
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Uhaul - Poor Service
Uhaul - Poor Service
Uhaul - Poor Service
I went Aransas Pass Total Storage in Aransas Pass Texas on Saturday June 2nd 2018 9:26 am to pick up a car hauler to rent for a day, on that day me and my son and his wife went in the facility to fill out paper and yes i did get safe tow so anything happens it could be...
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1.0
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Uhaul Trailer Rental
#1295104
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Very disappointed with Uhaul,

Very sad to say uhaul has not come thru with a trailer for my son to move home.... from Yellowknife, tried calling the customer service number many times with no answer.... at the price it costs, I would think they would do what they had to to satisfy a customer ... angry
1.0
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Reliability
Product
Uhaul Trailer Rental
#1290352
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Being charged to much. On Saturday 24th I went in to pick up my Reservation, a 5' X 8' Trailer. I was punched in at 1:12 PM. When the trailer was hooked up the lights did not work. Checked and found that my Harness was not working. Went and bought a new one. Installed...
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3.9
Product
Uhaul Trailer Rental
I liked
  • Elisabeth
#1288193
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Uhaul - Bad equipment

Uhaul trailers have no tounge jacks, connecting and disconnecting them is dangerous, especially for persons with low upper body strength (older persons or women). The doors and latches have dangerous pinch points. Uhaul should be ashamed for renting this equipment that is so hazardous to paying consumers.
Product
Uhaul Trailer Rental
#1282278
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I have rented from UHaul on numerous occasions over the years - good customer, good driver, no incidences, always turned equipment in on time, clean, and gased. All bills paid at time of service... But several months ago, I hired a couple of workers to help with a move.
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Product
Uhaul Trailer Rental
#1277746
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