Product: Uhaul Trailer Rental Clear all filters (76 of 76 reviews match)
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1.0
Details

Update by user Oct 07

More than 2 weeks after final delivery we received all reimbursements, some owing from more than 6 weeks ago!

Update by user Oct 07

We ordered 6 Uboxes, weeks in advance, but on the date of delivery there were only 3 available as 2 of the 5 had been given to other customers?!

Original review posted by user Oct 03

Where to start?!...
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Review
#1670916 Review #1670916 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Cons
  • Poor customer service no promised reimbursements
  • Poor customer service
Reason of review
Order processing issue
Loss
$500
Preferred solution
Reimburse me the difference in cost between the car trailer and dolly. Also reimburse me the $100 promised for late delivery.
Tags
  • Uhaul Uboxes Rentals

Uhaul in District 3, Maryland - Add a reservation and nobody went to pick up my trailer

1.8
Details
I want to pick up a trailer and they told me that they forgot to go get it. I had people waiting to help me move and now on top of waiting for a half an hour to find out what to do I have to drive an hour out of my way to go get the U-Haul trailer myself.
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Review
#1537612 Review #1537612 is a subjective opinion of poster.
Service
Uhaul Trailer Rental

Uhaul in Houston, Texas - Over charged

I check my bank statement yesterday and got charged again. The guy at store said I won’t get charged again. I called them but, they can’t hear me. So she hanging up.
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Review
#1434971 Review #1434971 is a subjective opinion of poster.
Service
Uhaul Trailer Rental

Uhaul in Huntsville, Alabama - Equipment Breakdown

1.0
Details
My nightmare began with the toll dollie. 1st dollie broke apart while i was driving on the highway. The dollie was replaced with another broken dollie. I settled with the second because i was a day delayed in my travel. I had to make a note of it on my receipt. The man that hooked my 2nd dollie up was as old as Father Time. Customer Service is as inadequate as a broken dollie themselves. I'm Sad yet waiting to resolve this issue. :sad
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Review
#1376387 Review #1376387 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Reason of review
Bad quality

Uhaul in Summit, Mississippi - Not happy! Was told the trailer would work

2.0
Details
Was told the trailer would haul the truck I needed to move and drove 4 hours to a trailer that had flats and truck didn’t fit!!! Was a waste of trip truck still stuck 4 hours away
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Review
#1363756 Review #1363756 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Reason of review
Bad quality
1.0
Details
I am still having a bad experience with Uhaul. For the past two weeks I have been trying to get a refund on the difference from the price that was confirmed. I was confirmed a $189 price, but later was charged $489. Uhaul listened to the recording for reference and the...
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1 comment
Anonymous
#1517686

Right..... not buying your story.

Your hurting financially from the move and are going to try ANYTHING to get out of paying. Even the recording backs up that you agreed to the price quoted. NOW you say you didn’t hear them correctly. Just pay what YOU OWE and move on.

No one is buying your badly compossed tale of woe. We have all moved and we all know the boat you’re floundering in. If you hadn’t heard them correctly you should have backed out of the deal!!! NO ONE from uhaul twisted your arm or threatened your life if you didn’t sign.

THEY didn’t make a mistake. You did and NOW try and blame them. Take some damn responsibility for once is your miserable existence accept that YOU SCREWED UP! You want to blame someone, look in a damn mirror.

Being a adult means admitting your mistakes and learning from them. NOT try and blame anyone you can think of. We can see your actions for what they are. A poorly justified excuse because YOU messed up and someone gave you very bad advice.

What you are doing by definition is defamation. Complete defamation as the physical proof not only shows you were told the correct amount but that you by your own admission you have been trying to get a refund. YOUR INFIRMATIES ARE NOT THE FAULT OF SOMEONE ELSE!!! Thankfully uhaul does have a legal remedy and I encourage them to use it.

Special little snowflakes need the hot water of reality. Maybe a lawsuit totaling over 25k to start will show you how much of a scammer you REALLY ARE! There’s a right way and a wrong way to do things in this world.

YOU are doing the wrong thing and there is a cost. Fortunately YOU are the only one to suffer for your foolishness.

Review
#1301959 Review #1301959 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Cons
  • Uhaul does not own up to their mistakes
  • How they handle their customers when uhaul make mistakes
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
1.0
Details
Uhaul - Poor Service
Uhaul - Poor Service
Uhaul - Poor Service
I went Aransas Pass Total Storage in Aransas Pass Texas on Saturday June 2nd 2018 9:26 am to pick up a car hauler to rent for a day, on that day me and my son and his wife went in the facility to fill out paper and yes i did get safe tow so anything happens it could be...
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Review
#1295104 Review #1295104 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Reason of review
Bad quality
3.9
Details
Being charged to much. On Saturday 24th I went in to pick up my Reservation, a 5' X 8' Trailer. I was punched in at 1:12 PM. When the trailer was hooked up the lights did not work. Checked and found that my Harness was not working. Went and bought a new one. Installed...
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Review
#1288193 Review #1288193 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Pros
  • Elisabeth
Reason of review
Pricing issue
Loss
$19
Preferred solution
Price reduction

Uhaul - Bad equipment

Uhaul trailers have no tounge jacks, connecting and disconnecting them is dangerous, especially for persons with low upper body strength (older persons or women). The doors and latches have dangerous pinch points. Uhaul should be ashamed for renting this equipment that is so hazardous to paying consumers.
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Review
#1282278 Review #1282278 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Reason of review
Bad quality

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts
I have rented from UHaul on numerous occasions over the years - good customer, good driver, no incidences, always turned equipment in on time, clean, and gased. All bills paid at time of service... But several months ago, I hired a couple of workers to help with a move.
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Review
#1277746 Review #1277746 is a subjective opinion of poster.
Service
Uhaul Trailer Rental
Reason of review
Poor customer service