Product: Uhaul Self-storage Storage Unit Clear all filters (7 of 7 reviews match)
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Uhaul - Still pissed

1.0
Details
My husband has broken for due to faulty storage unit door at uhaul and we havemamy issues to report and we have made reports and still no one has called us
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Review
#1554782 Review #1554782 is a subjective opinion of poster.
Product
Uhaul Self-storage Storage Unit

Uhaul in Broken Arrow, Oklahoma - They don't refund for storage fees

1.6
Details
We had a storage unit with them for over 2 years. On august 24 we closed out our account with them and took all our belongs this was 2 weeks before our next payment was due. Was told through customer service chat that I'd recieve a refund in 3-5 business days. Then they changed their minds and said 5-7 business days. It's now been 2 weeks so I call this time and am told they do not prorate storage fees. So I paid for 2 weeks we never used!!!! I am so not happy with this
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Review
#1349465 Review #1349465 is a subjective opinion of poster.
Product
Uhaul Self-storage Storage Unit
Reason of review
Problems with payment

Uhaul - Assessing my storage unit

I got a storage unit today and was told by Steven Houston that i had 24hr asset to the building was giving a pass code and did not work when I went to store my belongings
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Review
#1200952 Review #1200952 is a subjective opinion of poster.
Product
Uhaul Self-storage Storage Unit
Reason of review
Damaged or defective

Uhaul - Rats chewed hole in sofa

Was in storage unit 1 week rat chewed hole in sofa. Had to remove furniture so damage wouldn't continue. Uhaul on Noland and 70hwy would not return any of my month rental, even though I couldn't stay a month. Unless u like your property eaten by rodents no not put your valuable in this facility! !!
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Review
#1058312 Review #1058312 is a subjective opinion of poster.
Product
Uhaul Self-storage Storage Unit
Reason of review
Bad quality

Uhaul in Toms River, New Jersey - Extra fee for access you already have

1.0
Details
I had Uhaul temperature control for several years at same space. Recently I was contacted by email notifying me it will be a extra 5 or 7 dollars. For 24 hr access because the previous 24 hr gate will not be accessible after 7pm without the paid fee. This is not why i choose to pick 24 hr access to have Uhaul charge me extra for temperature controled space. Like paying a toll of 5 dollars plus tax to gain access to what you already had access to. More like a road block to your garage; excuse me their garage. RIPE OFF !!!!!!!!
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Review
#944038 Review #944038 is a subjective opinion of poster.
Product
Uhaul Self-storage Storage Unit
Pros
  • Local location
Reason of review
Not as described/ advertised
Loss
$60
Preferred solution
Let the company propose a solution
I had to go to court with U Haul Jesse Neil in which he perjured himself several times after attorney contacted to give SSI pay off to get merchsndise that were valuable and with sentimental value, when come to pay for 2 units I had to get after arriving and reserving...
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3 comments
Anonymous
#1211956

This was in Mobile, AL with Jesse Neil the owner and the Manager Sarah

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Review
#897252 Review #897252 is a subjective opinion of poster.
Product
Uhaul Self-storage Storage Unit
Reason of review
Problems with payment
1.0
Details
html I lost nearly everything to uhaul suffering not one but two thefts. I HATE these guys! Do NOT trust uhaul! "Just awful people" - lawyer My storage space was robbed simply by someone climbing over the shared wall of my locker. The walls do not meet the ceiling...
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2 comments
Anonymous
#1615178

I'm going threw the same thing. I'm looking for customers that theft happened

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Review
#834509 Review #834509 is a subjective opinion of poster.
Product
Uhaul Self-storage Storage Unit
Cons
  • Fraudulent deceptive business practices
Reason of review
Bad quality
Loss
$15000

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts