UHaul has completely screwed us over for our move on Sat., they sent an email on the 19th saying our rental was moved to a location 10 miles away, which adds 20 miles round trip, they WILL NOT comp us for the extra miles we have to go to get the truck. Not only that but instead of the 12:30pm pick up time we agreed upon we are not able to pick up the truck until 5:15pm.
The only other option besides going from a 24' truck to a 10' truck (which would mean extra trips and still having to p/u 10 miles away, and would be impossible to fit our stuff in) is to get a truck at the location we wanted, but not until Monday and THEN it is only available from 8am to 5pm. I called on the 19th when I received the email which was completely wrong from the location we requested to the time we requested and was told to call back to day the Thurs. the 25th and they would be able to fix it as they would have more trucks in by today, also if not they could have a truck moved from the further location to a closer one. NOPE no other trucks available and NOPE they don't move trucks from one location to another.
There is a $50 guarantee if the truck you want is not available at the place and time you requested. However, if you do not cancel your reservation as soon as you receive the email, you have "agreed" to the changes they made.
I did not cancel because they told me to call today and they would fix it. OMG I WANT TO SCREAM!!!!
Product or Service Mentioned: Uhaul Truck Rental.