Product: Uhaul Roadside Assistance Clear all filters (16 of 16 reviews match)
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Uhaul - Worst company ever!

Update by user Apr 02

Roadside assistance will issue the refund for your hotel, as they are the ones who should have helped you better. The location you return to should refund it.

The company never contacted me, despite all attempts to rectify the situation. Thanks for taking my hard...

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Review
#1484657 Review #1484657 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Poor customer service

Uhaul - Free roadside assistance my ***

Unlocked to warm up the truck (still sitting in the uhaul dealers parking), door must not have unlocked fully. Wind caught the door closed it Called uhaul to get it unlocked and they are saying it is on you... i payed for the rental and insurance and you get free road side assistance... thx for the 65 dollar extra charge, ooh did i mention IM STILL IN THE PARKING LOT OF THE UHAUL RENTER? yeah we cant even get a hold of them
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#1484038 Review #1484038 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
It is 12:12 PM. 3 hours ago I placed my call to uhaul’s roadside assistance. I’m still here waiting. “Maximum 90 minutes” is nothing but a lie. “Oh he’s coming, he’s 48 miles away” “He’ll be there by 11:20AM” “I’m sorry, 30 minutes” “Well you’re in a remote location”...
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Review
#1344179 Review #1344179 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Order processing issue
1.8
Details
Needless to say I'm furious I Drove All Night Long into the morning to avoid sitting in traffic in the midday Heat towing a race car to California to have this take over my entire trip as I'm sitting here feeling pissed I got a text from the contractor telling me it...
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3 comments
Anonymous
#1547745

As a U-Haul representative, I can attest that U-Haul Roadside works their rear ends off trying to get the customer back on the road as quickly as possible. The only thing I would change is the thing about 60 minutes.

People think that means someone will teleport in and make everything wonderful in less than an hour. And that would be unrealistic. I have had AAA for years and have never had them completeley service me in under an hour. The average time was 90 minutes to 3 hours depending on the time of year, time of day, and type of problem.

Like AAA, we work with Vendors in the area. These people aren't sitting waiting for our calls. These are businesses that are servicing customers calls, whichever come in first. If they are out towing a car, and we contact them, they give us an ETA.

If they can't do it, we contact other vendors that work with us in the area to see if we can shorten that time frame. Trucks are moving vehicles that will break down, get flats, etc. Some truck companies charge a fee to have Roadside Assistance. We offer that free if there are mechanical issues.

I know sometimes it is very inconvenient for a customer to be inconvenienced. But it happens and when it is a mechanical issue (breakdown, flat) we will pay for your whole family to stay in hotel rooms, and give you money for food, and extend the time on the rental. If a vehicle breaks down and cannot be repaired, U-Haul will sometimes get a truck out to the broken truck and pay movers to repack the new truck, or if the truck can be towed if not far from its destination, we've even towed the whole truck and provided transportation for the customer to meet us at their new home with their belongings, or move them in our U-Boxes. It may seem like a lot of complaints, but considering we do well over 100,000 moves each year, most that go smoothly and without a hitch.

For the relatively small number of rentals that have breakdowns in route, we do our best to accommodate the customer and make the situation the best we can.

Once people are upset, it's often hard to calm them down. Moving is stressful, and it doesn't take much to cause a complete personal breakdown, so we understand and do our best to accommodate the customer.

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Review
#1302490 Review #1302490 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Bad quality
1.8
Details
After renting a 6x12 trailer, we had an emergency that forced us to unhook from the vehicle. When we went to reconnect, the surge brake pedal was in the up position and would not go back down. My phone was damaged trying to connect and we were left without a way to...
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#1277779 Review #1277779 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Bad quality

Uhaul - Roadside Assistance

Truck tire blew out between Plainview and Amarillo, Tx. Called the roadside assistance number provided. Lee’s Automotive was given the job. Showed up within 30 minutes and fixed the tire in less than 10 minutes! Extremely professional, courteous, and kind! Amazing service and response! Like
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#1275518 Review #1275518 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Good quality
1.0
Details
My brother and I was put in a very precarious position, on 5/29/18, we were transporting a vintage car back from P.A. , to Delaware. We rented a trailer to bring the car back , we were entering rt. 95 so. Ramp to go to del. as we entered the ramp , we were in volved in...
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#1274002 Review #1274002 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Cons
  • I wrote 2 letters
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
i rented a tow dolly in austin texas location in lamar texas no 737051 i noticed a empty round hole in the middle of the dolly when i picked up the dolly never gave it any concern as i thought they would know what they were doing hooking it up.how wrong was i. half the...
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#1227895 Review #1227895 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Bad quality

Uhaul in Radford, Virginia - Stuck on the side of the Road

I was towing a U-haul trailer from NC to CT when my hitch ball failed. I was 500 miles from home in southern VA and when I called U-haul for help, they would not come (because the failure was with my ball and not their equipment). If it weren't for the help of a local good Samaritan, I'd still be there. ABSOLUTELY HORRIBLE!!!
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Review
#1217137 Review #1217137 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Poor customer service

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts
1.1
Details
I RECEIVED A PHONE CALL FROM UHAUL ON FRIDAY STATING THEY DO NOT HAVE THE SIZE I NEED IN SILSBEE TO GO TO THE LOCATION AT LAWRENCE DR IN BEAUMONT SATURDAY FOR 9:00am FOR PICK UP ON 3-17-2018.WAITED FOR A GOOD WHILE BECAUSE THE LADY COULD NOT FIND THE KEYS TO THE TRUCK.
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Review
#1216661 Review #1216661 is a subjective opinion of poster.
Product
Uhaul Roadside Assistance
Reason of review
Poor customer service