Uhaul overcharged me 670.00 dollars and would not refund my money. I changed my destination location and they charged me over two times what I was quoted to rent a truck.
The higher up employees of Uhaul demonstrated the poorest customer service I have ever encountered. I am so mad about this. I was originally quoted 516.19$ I changed my destination location and left the truck at a further destination. Although the destination was further, the location was not further than our allowed mileage.
After contacting U-Haul like the contract instructs the renter to. I found out from a U-Haul representative that the cost would not be more than 50.00 dollars! Once I dropped off the truck I was hit with an extra charge of 670.00 dollars. I went ahead and acquired another quote from the original location to the final ending location and it was 525.00 dollars.
So instead of spending the 525.00 dollars I spent a total of 1,186.19. After all of this happened I contacted several different U-Haul locations. I finally found a corporate location in Springfield Illinois. Several times they ignored my voice mails and put me on the back burner.
Once I finally spoke with someone I realized that these people are not educated and do not operate based on simple business morals. I will no longer consider U-Haul as a place to rent moving trucks.
Product or Service Mentioned: Uhaul Truck Rental.
Monetary Loss: $525.