Product: Uhaul Moving Service Clear all filters (33 of 33 reviews match)
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Uhaul in Phoenix, Arizona - Pissed Moving Customer--still pissed

1.6
Details
My movers left my four poster bed in parts and pieces, broke my dad's teak desk (allowed the base to unhook from the top and legs). I am a 62 year old female who is 5 ' tall. After NUMEROUS calls, emails, and requests for my movers to come back and put things together (nevermind the dresser they left on its side in my bedroom), I finally figured out how my bed went together (I hadn't watched them take it apart). I still have a broken desk, propped up with books and boxes. Six months later, and no reply from the guys who left me in a mess.
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Review
#1655352 Review #1655352 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Bad quality

Uhaul - Boxes

For two weeks i chased truck deliveries for medium, sometim Shrug es going 4 times a day to location on columbia ave in battle creek, i finally ordered them on line with delivery on sept 18 my card was even charged. Iam very dissapointed with uhaul n still no boxes!!! Sleepy Sleepy
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Review
#1360315 Review #1360315 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Poor customer service
1.0
Details
I paid to have my things shipped door to door now uhaul tells me they don't deliver door to door nor do they deliver to Marion, Ohio. Why wasn't i told this up front i would have went with another company so my things are just hang out somewhere in Ohio i have no one...
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Review
#1317543 Review #1317543 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Not as described/ advertised

Uhaul in Warren, Michigan - Fraud and theft from my bank account

1.0
Details
Paid for moving help that never showed.
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Review
#1271766 Review #1271766 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Poor customer service
I reserved U-Haul for my move including movinghelp.com to load the boxes, I checked my email and discovered they canceled the helpers ,and the delivery of the boxes, They had already debited my bank for 885.95, 70.46, and 165.95, they have my money tied up and the...
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Review
#1220158 Review #1220158 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Order processing issue

Uhaul - Devastating

1.0
Details
Poor customer service, faulty equipment and damage to personal property due to negligence on uhaul part. Paid for safemove and safetow but wont pay up for all the damages they caused and wont return calls. Attorney will be used to resolve.
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Review
#1123769 Review #1123769 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Poor customer service
This is NOT a substitute for PODS or the similar boxes..I thought UHAUL huge company this would be great I can trust them. NOOOOOOO don't do it unless you have plenty of money and patience. You are better off with a moving company or go through PODS I have before and...
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1 comment
bruce2017_873
#1396754

that's because a semi picks up your box & takes it 2 the nearest location that accepts ubox then they either deliver it to u from there or if u have truck with a hitch u can come & get it yourself the semi does not deliver to your house aka semi does have a fork lift to unload the box idiot

Review
#1114681 Review #1114681 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Pricing issue

Uhaul - Not a satisfied customer

1.4
Details
I used Uhauls moving helpers a good 10 times at least for help moving (& cleaning) from my home to a storage area over 4 years time. Had everything in storage for a year after that before I could bring it to my new place. I have never had problems with uhaul when renting their trucks so I believed the movers on their moving help site would be good too. The people who came out to do cleaning for me after the place was empty were just awful most of what they "cleaned" had to be left needing cleaned or redone. When I got to moving my fridge from the storage area it was not even touched. The way my storage area was packed was a joke. With light boxes on the bottom crushed, breaking open & heavy boxes on top. My couch was ripped on the back seam. Not there before & they cracked the wood on the frame of the couch. $700 couch is trash now. Missing antiques that belonged to my grand parents & great grandparents. These are not replaceable. Missing collectables. I asked that last company that came out to clean if they were bonded & insured. "No" & he "didnt think many of the companies available on the site were." Dont use this site to find movers if you dont have a huge army of babysitters to watch & supervise their every move. Trusting that they were professionals that knew how to do their job was a huge mistake on my part. If you have any items of value you are moving dont trust them to these companies. The damage and taken items I cant replace are significant. Everytime I think about this for a long time to come I will remember Uhaul has their name on this website. I used to have a good opinion of Uhaul. Not so much anymore.
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Review
#1079383 Review #1079383 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Poor customer service

Uhaul - Use Caution

I hired "Move It Bellingham" after seeing them on the Uhaul site. The guy (Dqn) who owns it claimed to be licensed and bonded and said they worked for Uhaul. None of the above was true. These guys were undependable, didn't know how to load and I had to rent a Uhaul three times for them to finish because they kept taking off. On top of that some of my things disappeared between my home and the storage unit. I had to contact Uhaul twice to get there name removed from the site. They were also on Craigslist but I don't see them now. Beware if you run across them.
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Review
#979697 Review #979697 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Order processing issue

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts

UHaul Mover Helper

Beware of U-Haul's mover helper that allows you to hire what you might assume are experienced movers to help with your move. The implication is that these are experienced movers who actually know how to pack and load. Prior to booking one, call and ask them what their approval process is when allowing people to use their website. You will find out they do not do anything more than a background check. These people are not required to have any experience! I unfortunately was a victim of this scam. After thousands in dollars in damage caused by one of their movers, U-Haul says they are not responsible, and I should "sue" the mover I hired through their website. Like I want to pay an attorney a few more thousand to try to collect money from a guy who has nothing. Goodbye U-Haul!
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Review
#907946 Review #907946 is a subjective opinion of poster.
Service
Uhaul Moving Service
Reason of review
Bad quality