Made three different reservations in three months with u haul.. Needless to say they never have the sizes you need.
You get stuck paying for a larger size than you need! Then the location offers to compensate for your inconvenience by throwing in extras.. In my case a dolly & extra miles. Later in looking at the receipt I realized I was charged for those extras.
Not only that but the extra miles was to drive the rental 30 mins from where I had scheduled to drop it off. So the pick up location and drop off location was changed and I wasn't notified.
Then I call to maybe see if they could return the extra charges that weren't authorized and I get lip form the lady. She tells me well you agreed to take what we had and if you don't like it you could choose to use a different service such as Budget rentals.
Product or Service Mentioned: Uhaul Customer Care.
Reason of review: Problems with payment.