Product: Uhaul Customer Care Clear all filters (0 of 55 reviews match)
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Uhaul just sent the police to my elderly hadicap mothers home threatening to have her only daughter arrested for auto theft when i just talked to them less than 48 hours ago. My mother called me crying and very freightened i called the local uhaul where i rented they...
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Uhaul Customer Care
#1356383
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Uhaul - 3 CHARGES MADE TO MY ACCOUNT IN AMOUNT OF $185.18 ON U-HUAL
WORST experience EVER!! 3 CHARGES MADE TO MY ACCOUNT IN AMOUNT OF $185.18 ON U-HUAL I NEVER USED & THIS IS WHY! This guy tells me $63.03 “Including my estimated mileage” Wasn’t picking U-Hual up until next day! After leaving.. $72.48 was charged to my account...
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flippette
flippette

That's actually pretty *** That is a lot of extra charges. What happened next?

1.3
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Uhaul Customer Care
#1353439
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Uhaul - Long wait!!!

I call to check on an appointment and was on hold for a very long time!!!! I couldn't stay on the phone that long so i had to call back. There i was again, on hold so long!!!! Im very upset that this!!??!
1.0
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Uhaul Customer Care
#1342615
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Uhaul - Pissed off customer

Only ONE person working, outside hitching a trailer in the meantime customers inside waiting to pay for over 30 minutes as more people are coming in standing around waiting. This is totally unacceptable!!@@@
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Uhaul Customer Care
#1336402
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Uhaul - As long i get my money back...u-haul is a great place torent

i already pay 41.52 cent on that day june 15, 2018 but eighteen days later u guy charge me 991 dollars and i dnt even come in to rent the u-haul. since then i come in every day to get money back but never get it. why charge me when im not renting..
1.5
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Uhaul Customer Care
#1308471
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A UHaul rep in Ellettsville, IN told us that he had an available dollie and we called to reserve the dollie. However, with the call to reserve the dollie, the rep told us that UHaul would not let him rent the dollie to us if a Honda Ridgeline was going to be pulling...
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Uhaul Customer Care
#1267769
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i'VE ALWAY HAD A GOOD EXPERIENCE WITH U-HALL UNTIL THE ONE TIME WHICH IS ALL IT TAKES. i WAS OVERCHARGED OR THE CONTRACTED CHARGES WAS CHANGED FOR THERE BENEFIT NOT MINES AS THEY WILL SAY WE GIVE YOU THE PRICE. *** THEN TRY BEING ON HOLD FOR CUSTOMER SERVICE FOR 20...
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1.0
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Uhaul Customer Care
I liked
  • After sale conflict
#1267569
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I spent over 1/2 hour waiting for some one to pick up. I called the local number and waited over 15 mins. I called the 800 number again last night and waited. So I tried this morning and still no one... so I drove to the u-haul and I was still on hold. When I got done...
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Anonymous
Myles Burke

100% agree.. ANSWER THE PHONE!

Product
Uhaul Customer Care
I didn't like
  • No one answer the phone
#1267484
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I would even wager money that the bills of sale are still in the truck. I've rented from uhaul MULTIPLE times a year for many years and this experience has absolutely convinced me to never use uhaul again. I'll rent from someone who doesnt treat me like an inconvience...
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2.2
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Uhaul Customer Care
#1265938
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Uhaul Rip off artists

Every single time I have dealt with U-Haul they are never fair to the customer any solution they have is to their benefit to screw the customer Avoid them at all costs They sound cheaper at first but they always find a way to get even more with some small writing Then you find out they’re actually more. AVOID UHAUL UNLESS YOU WANT TO PAY MORE TO BE SCREWED
1.0
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Customer service
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Uhaul Customer Care
#1252637
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