what is it that everyone hates uhaul? everyone says they have received horrible service.
i have never once received a complaint. i never knew that i was working for such a horrible place, a place that takes care of the people in it and those who may walk through those doors. the only unhappy customer ive ever had was a young girl whose father had left the parking brake on. this was 17' truck.
the E-brake/Parking brake is on the driveshaft. she drove it at highway speeds for 35 miles and then complained about a smell and a loud buzzer that wouldnt go off. when the e-brake is on there is a bright red light and a buzzer that flash wlp and yell at you to tell you the E-BRAKE IS ON ***!!! she then went on to say that it shouldve been more noticeable.
she then asked for a full refund for her rental and lost time. i said *** that and my GM said yes ma'am and you have a nice day.
and i thought we just tried to *** everyone? we let so much *** fly that sometimes we cant let it fly anymore and you get caught in the crossfire not our fault contact the previous customers and blame them for their ignorance.
Product or Service Mentioned: Uhaul Customer Care.