In theory, U Haul pods are an extremely smart way to move. A flat bed truck arrives, drops off however many 8x8 boxes (pods) you need, you can pack them at your own pace, they pick them up and within 6 business days, drop them off at your new location.
In reality: My pods were dropped off on December 8th, 2010. Two days later, I'm receiving phone calls asking if they're ready to be picked up. I start receiving harrassing phone calls about the pick up almost every other day. I hurridly pack my pods, throwing stuff in them just so I can get them picked up and stop the calls. They were picked up on December 22, 2010. I only needed them driven 5 hours away, from Tulsa, Oklahoma to Dallas, Texas.
Now it is the 6th of January. My pods are supposed to be here within the hour (haha). Intially, my pods were mixed up with someone else's and were sent to Richardson, Texas. Finally, they found my pods were still in Tulsa, Oklahoma. They had been sitting there for two weeks. I was told they were going to be delivered overnight. This did not happen. I was told they weren't even going to be delivered until January 13th. Hopefully, this will not happen. I've been transferred to speak with supervisor, I've had to talk to numerous people, I've been given several different stories about where my pods are and when they will be delivered.
I also had to rent an addition U Haul trailer because I was unable to get all my furniture into four pods because of the time crunch I was given. After I received the trailer, I was getting phone calls asking when I would be done with it because other customers needed it. This is not a way to run a business. Jody something was the manager in Tulsa who was calling me day in and day out. She either needs management retraining or a new career altogether. She has no idea how to deal withh customers. The entire business of U-Haul needs to get their *** together and get a new system. The customer should be priority one but the customer is told stories just to keep the customer's business. U Haul will never again have my business. I hope this has deterred anyone from renting anything from U-Haul.
Product or Service Mentioned: Uhaul Trailer Rental.