My fiance and I reserved a 17" truck online. When went to pick it up, the employee gave us a 14" instead. I didn't say anything because it was only going to be $19.99 (the advertised price for the 14" truck),and since we were only moving a block away I figured the extra trips wouldn't cost much.
However, we were charged $29.99 instead. When we asked for a correction on the price, the employee fed us some *** about the truck being different or something, even though he removed a $19.99 sign from the windshield of the truck before pulling it out for us.
We still haven't gotten our money back and now I will steer all of my friends and family away from U-Haul.
Product or Service Mentioned: Uhaul Truck Rental.