Contract # 00010814
My phone# (519) 796-3707
Recently I have encountered the single most unprofessional business experience
of my life dealing with the U-Haul company for truck and trailer rentals.
I am a 22 year old male from Leamington Ontario, and I have just moved out on
my own a couple weeks prior to my outraged experience with the U-Haul company.
Rather then being the safest easiest, and most convenient moving experience as it states
on the U-haul website http://www.uhaul.com, turned out being the most stressful,
aggravating and inconvenient moving experience that I would never bestow upon any
On November 27 2007, I made an agreement with U-Haul in Leamington Ontario
that on Saturday December 1st 2007 I would have a U-haul truck available for me in
Chatham Ontario. The arrangement was a one way trip from Chatham to Leamington,
with the “90klm deal” as was presented for $147. On Friday November 30th, I was
notified by U-Haul I had a truck available in Wallecburg Ontario which is another 20-30
minutes away from Chatham, and not in Chatham as was the original plan. I picked the
truck up in Wallecburg on a quarter tank, and made my way to Leamington to start
moving all my belongings. With 20 minutes to go until I was home the tank ran empty,
and I was frightened there wasn’t even enough gas to take me home. Luckily I made it
home, and when it came time to drop off the truck at the designated drop off point in
Leamington, I was given a hard time by the U-haul representative at the drop off location.
He stated that I owed another $80 for gas. The rude and disillusioned gentlemen stated
the truck was given to me at a half tank when in reality it was only a quarter tank, and he
believed I owed him more money. When I arrived back home I noticed I was billed twice on my VISA bill from U-haul. The $147, which I paid in Wallecburg for the renting of
the truck, and another $130 from the Leamington U-haul which I did not know the
whereabouts of. Which seemed to be a minor problem at first ended up being an
extremely difficult situation. I notified the cooperate office in U-haul that Monday
morning with my complaint, and after taking all my information I was told I was going to
be notified back in 2 days. The 2 days went by and I heard nothing from U-haul, so I
called again and went over the same process all over again ending off with the same
response, “I would be notified back in 2 days”. Again 2 days went by and I heard
nothing back. I called a third time and went over the same process all over again with yet
again the same response, and the same unprofessional outcome. Finally after the fourth time of calling I was put threw head office in Hamilton as I demanded, and I presented my complaint for the fourth time. The customer service representative stated that “as the contract states locations may vary”, and the extra $130 I was charged was “a penalty for not bringing the truck back to the drop off point at the original gas level I received it, as stated on the contract”. I repediatly tried to explain myself saying I was told by the U-haul representative in Leamington I only had to pay the $147 everything inclusive, and I was never told about any such penalty, and I received the truck at a quarter tank of gas. She was quick to ignore my complaint and repediatly kept stating it was in the contract.
As you can see from the start U-haul has been nothing but problems for me from the day I came in contact with them. With the sudden change of the pick up location, being charged an extra $130 for a “penalty”, being argued with that I owed an extra $80 for gas, and the difficulty to find help from the company after countless efforts to solve the problem, I find myself exhausted and outraged.
Therefore, thus was the consequences I have endured with dealing with the U-haul company for the first and definetly last time. I am $277 short of my hard earned money, and have endured the absolute most painful, stressful moving experience of my life. I am going to do everything in my power to notify as many newspapers, companies, and people to make sure no one ever has to deal with the unprofessional radical business tactics I have experienced from the absolute most unsatisfactory, unpleasant, least skilled, insensitive, company I ever had to deal with; U-haul your moving and storage resource.
Product or Service Mentioned: Uhaul Truck Rental.