We rented a 14 ft truck, dolly, furnature pads and the $28 insurance. We did a one way move and was under the allowed milage by 20 miles. We spent $202 just renting the equipment. Well.. U haul decided to take an additional $90 out of our bank account 2 weeks later without notifying us that they were doing so! We now owe the bank $218 for overdraft charges! For every item that came through that day we owe $25!!!!
After making phone call after phone call to U-haul locations we were finally told it was because the gas wasn't replaced (picked up with 1/2 a tank and was 1/8 short of 1/2 a tank upon returning it).. We were then told that it is policy that U-haul contact the costumer prior to taking money out of an account and that we were entitled to see their phone records...The next person we talk to says that it's not policy that U-haul contact the costumer and that we cannot see a copy of the phone records...What The Heck!!!!!
So now we are out $218 to the bank because a bunch of $5 debits that would've cleared had U-haul let us know they were taking $90 out of our account!!!!!! And what does the U-haul managers say??? "Tough, should've read the contract (which says nothing about you not being notified if they charge you), and get a lawyer, It's not our problem!!!!"
We believe that $90 is a bit mcuh for a mere 1/8 a tank of gas however, the real problem is that they didn't notify us when they took the money out of our accout...I mean, 2 weeks down the road can they just take more money and say.."Oh it's because you were more than an 1/8 short.."
Product or Service Mentioned: Uhaul Truck Rental.