Callled a local Calgary number to book a hitch installation and trailer pick-up. Paid deposit for hitch and made an appointment to have it installed.
After the van had been dropped off, the Manager called my home before I had arrived and told my wifef he didn't have the hitch. When I told him I had been promised the hitch for that day and needed to leave the next morning for New York he said that I had booked it through Arizona and it would take 7 days to arrive. Apparently U Haul re-routes all of the calls if no one answers to the "call centre". No hitch - no trailer and less time to travel to NYC to attend school.
U haul customer service is pathetic - shuffled from person to automated options - never any solutions - only excuses and abosolutley no offer to make it right. My advice NEVER deal with U Haul - they don't deliver on what they promise and you will be disappointed.
The Calgary Blackfoot location is the worst.
Monetary Loss: $1000.