Brownsville, Texas
Not resolved
1 comment

Bought two U-Haul locks in Austin, TX for my personal trailer because they seemed to provide an extra level of security. Tried to unload trailer in Brownsville, TX and one lock will not open; cylinder turned slightly but bolt was frozen solid.

Don't have the tools or access space to cut lock off. Can not unload trailer. Called U-Haul dealer on Boca Chica Rd in Brownsville; Jaime said, rather belligerently, "can't help you, take lock back to dealer in Austin." Called customer service; Cynthia said "take trailer to other U-Haul dealers in Brownsville area, they will probably charge to cut lock off, then I have to buy a new lock.

Have a nice day." It certainly won't be a U-Haul lock.

Reason of review: Damaged or defective.

Monetary Loss: $75.

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