This is by far the worst experience ever for a move. I have moved 39 times in 15 years, i'm good at it.
But with u-haul I have yet to receive my goods at this end, and it has been the most hassle (still is). From the pod not brought to me by u-haul's own 3rd party recommended deliverer/loader to the fact that it's almost 30 days now & i have yet to receive the pod (supposedly delivered to your pickup location within 10 days according to u-hauls SLA), to few people from u-haul corporate ever returning calls when i have tried to find out status of my shipment since pickup date of 19 march, to mgrs who cannot be reached, to mgrs who have 'no authority'... It's now the 18th of April, i have no belongings here, no pod and no satisfaction after filing the initial complaint to them and giving them a chance to reply. instead they have at least once, reset the date of the complaint to keep it in a staus of 'in review' which means they don't have to reply ...
if you use u-haul pod services for your move, good luck. i've filed with the bbb at this point as well as on yelp and here, and i am considering legal action to retrieve a refund for goods and services not delivered and for the down time i've spent chasing my belongings.
Monetary Loss: $865.