Winamac, Indiana
Not resolved
1.0
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Customer service
Price Affordability
Staff
1 comment

I checked out the Truck rate from Indiana to Illinois, it was $147.00. 2 DAYS later, yes 2 DAYS, I went back in to place my order and the rate had increased to $221.00, an increase of $74.00!!!

I called corporate and was told that it is due to "supply & demand". My U-Haul guy had plenty of supply and no other trucks were scheduled for that day! So what gives???

They said it could be against the destination, but how would that cut on his supply if they will be getting an extra truck, not loosing one?

I think this is a rip off and will never use them again. I will make sure that my friends & family are aware of their underhand policies.

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Pricing issue.

Monetary Loss: $74.

Preferred solution: Price reduction.

Uhaul Cons: Overcharged.

  • Uhaul Scams and Upsells
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Anonymous
#1315504

Rates change everyday with any rental company. When you check rates you need to book it then so that rate is locked in.

It is a supply and demand. Other dealers in the area might be running low or the destination could be a factor too.