I used Uhaul just last week. When we went to pick it up, the customer service associates were rude and wouldn't explain anything to me about the insurances or anything for that matter.
I was willing to let that go, so we got the truck and left. As we were moving my things, I felt itchy but thought it due to being sweaty/dirty from moving. My first night in my new place, I woke up to itching from two separate "mosquito" bites. The next morning as I was cleaning, I found a bug that resembled a bed bug and killed it.
I called my landlord and the exterminator he brought with him confirmed bed bugs. After the bombing, it was clear that they didn't come from the apt because there weren't but 3 of them. If they had been there before, there would have been way more. Same reason is how I know I didn't have them before, not to mention I'm seriously allergic to their *** so I would have already had bites.
So it came from the Uhaul. After some research I've learned that UHAUL DOES NOT EXTERMINATE THEIR TRUCKS FOR BED BUGS! So I called the customer service number, and of course the bad service doesn't end there. I was called a liar by the first representative and he yelled over me on the phone so I couldn't say anything.
He also yelled at me about me posting a negative review on their website, which if they don't want negative reviews, they shouldn't send any out! You're never going to have ALL positives! I then hung up and called back to speak to management. That is a job in itself because apparently "EVERYONE" is a corporate manager :-/ So I finally reach a real manager who claims he knows everything about the situation because his employee already called him, and he did the same thing the employee did.
He argued with me tooth and nail on the phone, spoke over me, wouldn't let me speak my side of the story and claimed he would speak to his employee to get his side of the story?!?! Bull ***. I don't care how in the wrong a customer is, you never treat them disrespectfully. I was also told the cost to exterminate their trucks regularly is too much.
I'm sorry, but bed bugs are a serious and sensitive issue and you should do what you can to ensure your customers won't have to deal with them due to using your service. I will never use their service again.
I no longer have the bed bug issue because my landlord had them exterminated. Which is something Uhaul should be doing!
Product or Service Mentioned: Uhaul Moving Service.
Monetary Loss: $43.