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My brother and I was put in a very precarious position, on 5/29/18, we were transporting a vintage car back from P.A. , to Delaware.

We rented a trailer to bring the car back , we were entering rt. 95 so. Ramp to go to del. as we entered the ramp , we were in volved in an accident , the trailer was hit broadside, thank god , the truck , or the car wasent damaged.

But the fender on the trailer was crushed, cause it the tire to go flat. The time was approximately , 4:45 pm. We called U-Haul explained or delimma to the dispatcher, she told us, it would take3 hours or so, to get a repairman there. we had to stay put on the left side of the on ramp.

Hoping , and praying, that we donโ€™t get hit again. We kept calling , the dispatcher , to see if there was any way to get someone there sooner ! To no avail. !!

7:45 or so a white beat up car stops and 4 unsavory characters exit the car!! The repairman had antiquated equipment, 2 jacks that just about worked ! I took the 25 minutes to remove the tire, heres were it get good, the tire that replaced the flat on the trailer , was 1/2 FLAT !!!! Itself!!!!

We told this guy, you kidding us!! We canโ€™t use this tire!,! We asked him if he had a pump, of course he said no.in return, his assured us that , if you get it filled in a gas station, it be ok. At that point all we wanted to do is get out of there ,and try to find a station.

Oh, btw, we were told that where we were , there was a U-Haul store 10 minutes away!!,!! (Incompetence , at its best)!!! As we took off with the half baked tire, 2 miles or do the tire started to thump, then it started to smoke, and then flat it went, this was exit 2 , in willmington del,again we were stranded. Along the side weโ€™re traffic was heavy.

Me brother and I could not believe this happening 2 times that night. We called the repairman told him what happened , he said he was on his way to n.j. and had get another tire.we called the dispatch ,again and explained the same situation as before, she could not stop apologizing, she said she will call another repairman from another location, we asked about the first, repairman she said forget him .!!! We called that repairman , he never returned out call and we tipped him!!

Well the dispatcher said that the only problem is that itโ€™s going to take 90 minutes to get there!the time we called was 9:30 pm , we were never been so scared we are 2 senior citizens, in our 60s was we waited cars slowed down, to โ€œcheck us outโ€ one car stopped few. Hundreds feet in front! 2 persons got out, but for some reason, they took off , thank god again. I said to my brother, call 911 , explain the situation he did , and sent a trooper , when we saw the flashing lights, pulling up behind us , we let out with a shigh of relief we explained the situation , she was extremely nice , and made us feel very safe.

We said the repairman wonโ€™t get there until 90 minutes later, she wasent sure if she could stay that long but would as long as possible. Then the repairman can in a1/2 hr. He was very professional, but, he countnt get the compressor to work, so, he had to return to the shop , and get another battery, he said heโ€™ll, be back in 1/2 hr. And he did, we told the trooper , she said she would stay until he got back he returned replaced the tire, and we were on our way, we left the area at 12:00 pm , got home to my brothers house at 1:30am , we contacted U-Haul on 5/31/18, they were very apologetic , yada, yada, ya da, and said they will contact us in 3 working day, in which the did not!!!so today 6/6/18 I wrote them an addendum to the first letter, those people should be punished , we could have been robbed, beaten!

Perhaps killed!!! Hurt, etc. this business should be closed down for good!! Also , I canโ€™t believe the complaints this company has , well over 600 and some of them was life threatening..

shame on the incompetent company. Walter hoffmann

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Uhaul Cons: I wrote 2 letters.

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