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The manager at the U Haul at 1116 St Johns Place, Vicry is the most vindictive person I have ever met; he lied, cheated, harrassed, and bullied a woman to tears infront of me. Not exagerating.

The lady went to pick up a truck she had reserved but Vicry said, "It ain't here. the guy that rented it hasn't brought it back." The woman told him that she had this truck reserved for over a week and she had to move today her lease was up. His response, "what do you want me to do, it aint here," bear in mind there was another truck available. He started to get loud and more rude as she tried to reason with him in vein.

when she told him she would complain to his supervisor about the service, he said I am the supervisor. He told her he was the owner and he did not have a supervisor above him in a smug tone. When she told him then she would go to UHaul HQ he told her, " I was going to rent you that other truck but since you are going to complain, I am not renting it to you." He told her goodbye and said she wasn't going to get the $50 guarantee either which UHaul gives customers when a truck they reserve is not available. After seeing the way Vicry treated that customer, I decided to use a moving company.

UHaul Needs to do better! You can do better.

If you must use UHaul do yourself a favor, DONT GO TO 1116 St. Johns PL.

Location: New York, New York

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