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Uhaul - Refund Of 30.00

Was Told Manager Would Call Me At .... 7029554144 Never Got Call And Waited On Hold 20 Mins Then Someone Answers And Hangs Up On Me Writing Letter Too Cooperate Office Very Upset How This Has Been Handle !!! Telling Everyone I Know Uhaul Does Bad Biz
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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#1269263
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Uhaul - Trailer has rusted frame, it literally bends when I apply force with one hand.
Uhaul - Trailer has rusted frame, it literally bends when I apply force with one hand.
I rented a 4'x8' Uhaul trailer yesterday, 2 days ahead of my move out date just to make sure everything would go smoothly. Today when I started loading it I heard a creaking noise from the gooseneck. When I bent down to look at what was happening I saw that the frame...
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1.5
I didn't like
  • Trailer is literally falling apart
#1268890
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I reserved thr uhaul on Fri May 25. I notice charges of 81 and then 106 on that Tues. I finally got someone to help me aftet hpurs of eing on hold. I was tolf the 81$ was the intial fee and would be refunded in 3 -5 days. This makes no sense. When i returned the truck....
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1.2
#1268171
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Facility next to IHop on Capital Blvd , Raleigh NC. Had a hitched installed on a one year old car. I wasn't to happy to watch the installation. Unprofessional, untrained guys lead by the GM who just "rigged it". Weeks after, I discovered missing panels under the car...
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2.3
#1268141
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Last week I tried to call to inquire whether a Honda Ridgeline would be able to pull a towing dollie with a car on it. A UHaul rep in Ellettsville, IN told us that he had an available dollie and we called to reserve the dollie. However, with the call to reserve the...
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#1267769
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i'VE ALWAY HAD A GOOD EXPERIENCE WITH U-HALL UNTIL THE ONE TIME WHICH IS ALL IT TAKES. i WAS OVERCHARGED OR THE CONTRACTED CHARGES WAS CHANGED FOR THERE BENEFIT NOT MINES AS THEY WILL SAY WE GIVE YOU THE PRICE. *** THEN TRY BEING ON HOLD FOR CUSTOMER SERVICE FOR 20...
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1.0
I liked
  • After sale conflict
#1267569
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I spent over 1/2 hour waiting for some one to pick up. I called the local number and waited over 15 mins. I called the 800 number again last night and waited. So I tried this morning and still no one... so I drove to the u-haul and I was still on hold. When I got done...
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Anonymous
Myles Burke

100% agree.. ANSWER THE PHONE!

I didn't like
  • No one answer the phone
#1267484
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Immediately after dropping off my rental I contacted support because I left papers in the glove box. This location did not look for my papers before renting the truck back out. After calling 3 times a day for 2 weeks I still never got a hold of the location. After...
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2.2
#1265938
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Uhaul - Poor service

I had a appt to get a hitch on my car at 7:00am it’s 10:19 and the car not still near ready need to hire more people then what they is doing poor poor service
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1264107
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Scheduled (over 1 week in advance) to have a Trailer Hitch installed at Abington MA location. I arrived, they had no idea about an installation, hitch had not arrived, it was still in Vermont. They never tried to contact me in any way to let me know there was a...
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1.0
I didn't like
  • Being charged after i was assured i would not be charged
#1263948
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