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I used Uhauls moving helpers a good 10 times at least for help moving (& cleaning) from my home to a storage area over 4 years time. Had everything in storage for a year after that before I could bring it to my new place. I have never had problems with uhaul when...
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1.3
#1079383
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Oh UHAUL... Where do I begin. I reserved a UHAUL 4/21/17. Purchased it from 4/28/17 to 5/2/17. ( As it states in my contract) underneath that it says 1 day. Something is seriously wrong with simple math here. Signed the contract at the first location for 179.50 and...
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1.0
#1075620
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On July 7, 2017 @ 9;10 am I rented a truck from U-Haul located at 2210 Western Ave., Park Forest, IL. 60466, Equipment # TT 3900D) that rented for $39.95 per day. I requested this truck for LOCAL USE ONLY. As the agent was preparing the paper work I noticed that I was...
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Anonymous
Amanda

So, as far as the price. Its 39.95 plus millage. It states this on there website as well as on the trucks. You should be charged that rate and not the one way rate though.

1.3
I didn't like
  • Uhauls unethical and deceptive practices and scamming customers
#1075467
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Uhaul - Rats chewed hole in sofa

Uhaul
#1058312
Was in storage unit 1 week rat chewed hole in sofa. Had to remove furniture so damage wouldn't continue. Uhaul on Noland and 70hwy would not return any of my month rental, even though I couldn't stay a month. Unless u like your property eaten by rodents no not put your valuable in this facility! !!
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Uhaul - Leadership

Uhaul
#1048500
1.0
Details
Worst marketing president in Jacksonville Fl area.. no leadership-micromanaged-negative and bullies get people to the point of discrimination!!! Horrible Person has no idea what she's doing
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Staff

Uhaul Truck Rental Review

Uhaul
#1015730
Put in reservation on Sunday for a 26' truck for Wednesday,put in info for credit card and they charged that $1.15,no call Monday to confirm,so called them Tuesday,well not a 26' in area, biggest was a 16'.
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Uhaul Vehicle Driver Review

Uhaul
#1009585
1.3
Details
My truck was hit my a uhaul driver. Back driver tell light they ask me for my vin# picture of my hole truck and registration for what i ask no response something is telling me this is going to be a problem
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Customer service
Exchange, Refund and Cancellation Policy
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Uhaul - Left Us Stranded for +5 Hours
Uhaul - Left Us Stranded for +5 Hours
Worst moving experience of my life!!! - and this is my fourth out of state move in the last 5 years. First time I had used U-Haul and I thought it was going to be convenient because they advertised that I could rent a truck and auto transport right down the road from...
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Anonymous
Amanda

If you would have used AAA you would break the contract resulting in more charges.

1.0
I didn't like
  • Customer service
  • Incompetent staff
#1075328
Reply to reviews
So, this review is for U-Haul in general, but I did deal with the staff and manager at the Gardena location. I made what I believe to be a reservation by phone. I reserved and scheduled to pickup a cargo trailer at the Gardena location and gave my credit card...
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Anonymous
Amanda

The guarantee is only in affect once the reservation is scheduled at a specific location (usually the day before). Also not any location can give it too you because they have ...

1.0
#1074972
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I wish there was an option for negative stars because that is what U-Haul as a company and U-haul customer service deserves!!! I ordered a U-Box as I was moving from Ontario to British Columbia. The Box arrived with 3 moving blankets (says it comes with 12) so I had to...
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1.0
I didn't like
  • Idiotic management in the sales and reservations call center
  • Lack of assistance
  • Constant mistakes
#1071926
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Reserved a truck a month prior to move and they call me the day before to tell me the location I reserved at does not have a truck for me and I have to drive to another location 20 miles away! She tells me having a reservation does not reserve the vehicle!! I even did...
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Anonymous
Anonymous

THE LOCATION YOU PICK IS PREFERRED ONLY. IF THE TRUCK GETS DOWNED FOR REPAIRS OR SOMEONE KEEPS IT LONGER, YOU WILL HAVE TO GO SOMEWHERE ELSE.

offconsumerpissed
offconsumerpissed

Sweetheart, if you think it's only Uhaul that does this, you are sadly mistaken. And, really, there's nothing they can do. People keep those trucks longer than they should.

1.0
#1071464
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I reserved a truck to move over 2 weeks prior to moving day. Everyone took time out of their long weekend to help move. Called the location 2 days prior to scheduled pick up and was informed that there were no trucks to be had. Checked on line and U haul said that...
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#1071144
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Uhaul - I will never try to rent a truck from U Haul
Uhaul - I will never try to rent a truck from U Haul
Uhaul - I will never try to rent a truck from U Haul
I made a reservation for a truck on June 14, 2017 with the number 27219830 for July 2nd 7:am. One day before moving, July 1st, an U Haul representative from the location I should pick up the truck, called me telling that they open at 1:00pm and I cannot pickup the...
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Anonymous
Anonymous

YOU'VE GOT TO BE KIDDING ME. YOUR RELIGION? IF YOU WANT A TRUCK THAT'S WHEN YOU GET IT. THAT'S THE STUPIDEST THING I'VE EVER HEARD.

#1068570
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Formal Internal Employee, so I can confirm the fraudulent practices here. As an employee, I know that they advise employees to perform certain unethical practices, so I can confirm and understand why customers have the same feeling. I will say this -- that's what legal...
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1.0
I didn't like
  • Incompetent staff
  • Condescending upper management
  • Idiotic management in the sales and reservations call center
#1066367
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