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Upon returning my rental truck, they told me everything was OK and I was good to leave. No problem. Then the next day I received and email charging me $ for fuel! I have a photo showing the fuel gauge and mileage when returned, and it is right where it is supposed to...
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bruce2017_873
bruce2017_873

u are probably an idiot who can read a fuel gauge

I liked
  • Equipment
I didn't like
  • Return location cheated me on fuel charges
#1096019
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Uhaul - Misleading truck box size
#UHAUL The 15 foot trucks have a 12 foot box , they use the attic in the footage to make it 15 feet NO OTHER TRUCK RENTAL DOES THIS #BUDGET has a real 15 foot truck comparing this to #UHAUL I would have spent $75.00 less and saved several hours not making a second...
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bruce2017_873
bruce2017_873

we have a lot of people that use it they must be just a little smarter then u r your smart phone can fix stupid idiot

2.4
I didn't like
  • Depiction in truck size
#1095642
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Worst experience and customer service. I received a truck several days before needed and received a confirmation email for a pickup at a one of their automotive shops, got there and waited over an hour and no one showed up. Yet there were two trucks just waiting to be...
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bruce2017_873
bruce2017_873

u live in the wrong country come to Wisconsin we will help u lol

1.0
#1094246
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Uhaul - Bad service

Uhaul
#1068893
1.3
Details
Lost the reservastion for storage first bad event. This issue today takes the cake. The truck i have to go pick up is 100 miles from were im at. Just think i was Flexable and got screwed. Then told by customer service & manag. They couldnt help. Will never us again.
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Uhaul - No truck/trailer in Miami

Uhaul
#1066644
1.3
Details
Called to reserve a truck and trailer. Was told that corporate marketing put a freeze on ALL south florida rentals because they had nothing coming into the city. Holy *** *** they try to trap people in this *** hole of a city that are trying to leave.
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Uhaul - Damaged my Vehicle
1/1

Uhaul - Damaged my Vehicle

Uhaul
#1060394
1.0
Details
I RENTED A TRUCK FROM AND PARKED MY CAR IN A LEGAL SPOT ACROSS FROM THE OFFICE.WHEN I RETURNED MY CAR WAS DAMAGED.THE TWO GUYS AT THE COUNTER KNEW WHO HIT MY CAR BUR REFUSED TO GIVE ME THE INFO,AND NOW U HAUL INA CO ARE GIVING ME THE RUN AROUND
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Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
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Product or Service Quality
Reliability
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Uhaul - Rats chewed hole in sofa

Uhaul
#1058312
Was in storage unit 1 week rat chewed hole in sofa. Had to remove furniture so damage wouldn't continue. Uhaul on Noland and 70hwy would not return any of my month rental, even though I couldn't stay a month. Unless u like your property eaten by rodents no not put your valuable in this facility! !!
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I was under the impression that the size trailer I had "reserved" online was actually reserved for me and not up for grabs to anyone who wanted it. Especially after an email confirmation and two phone call confirmations that the trailer will be ready. Now I have to...
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1.0
#1092419
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I rented a truck the night before for a simple across town move. We were only able to put a few things in before a large thunderstorm struck and it rained for the entire evening. We didn't notice until we had u loaded everything the next day that the rood leaked and...
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Anonymous
14419

In the rental contract you signed it says, "I understand that the equipment rented is water resistant, not water proof. So there for you will not be covered in the event your ...

1.1
#1088619
Reply to reviews
We reserved few months earlier a truck for moving apartment, they told us by phone that everything was ok, we would have a truck reserved for this date, at these hours at this place. They said that we have to do nothing more and they sent us the confirmation email. The...
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bruce2017_873
bruce2017_873

that's what happens when its busy we do reserve equipment until about 24 hrs in advance because somebody else might have put reservation on it before u traffic will find equip...

1.0
#1087930
Reply to reviews
U-Haul sent me a survey after my rental. Only problem is that it only asks about the pickup and drop off locations - which were fine. It asks nothing about U-Haul's services - for a very good reason. U-Hauls systems are HORRENDOUS. (So U-Haul since you don't ask about...
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bruce2017_873
bruce2017_873

your an idiot we have people do express check right in parking lot walk in and we hand them the keys u don t know how to operate your dumb phone oh I mean smarter than u phone

#1087251
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I ordered a tuck a month and a half ahead or time. Set it all up. Called main number to check on where my truck an car transport would be left. The representative asked where I lived and I asked if it cold be left at one of the two locations in Totowa, NJ, she said...
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bruce2017_873
bruce2017_873

just because u set up reservation 45 days in advance does mean the equipment will be at that uhaul they might have find the equipment at the closest location 2 u

#1084807
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I rented a truck for in town use. I drove 10-15 miles at most. I dropped the truck off after 3 hours of use or so. I got a bill today saying I had driven 599 miles. Took me about 30 minutes on the phone to contact the corporate office as the local place wouldn't answer...
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bruce2017_873
bruce2017_873

they probably checked the truck in wrong that is why u always confirm the fuel & miles before u leave if its not right they should correct before u leave we do anyway

2.9
I didn't like
  • Being overcharged for mileage
#1082776
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This charter oak covina store is a joke!!! The overweight small boy named MICHAEL is a completely pathetic human and horrible employee!!!!!!!! First, he complained about your computer system calling it *** more than three times, he then let us know that he still had to...
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1.0
#1081634
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