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Uhaul - Pissed off customer

Only ONE person working, outside hitching a trailer in the meantime customers inside waiting to pay for over 30 minutes as more people are coming in standing around waiting. This is totally unacceptable!!@@@
#1336402
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On 8-20-2018 I was given a 20ft truck to rent for a day. Unfortunately while following the U-Haul truck in another vehicle I was experiencing a VERY strong odor of gas. It took me time to realize that it was the actual U-Haul truck leaking gas every time it hit a bump....
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Anonymous
csr

*** happens, why do you feel like you are owed something all they can do is switch the truck out. people all of the time looking for money.

#1336104
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Uhaul - Worst service ever

Under recommended pods needed picked up two pods and never shipped one lost them both I think It’s been a month and no boxes have arrived They claim they are in 2 spots but trucks are broken I think they are lost or stolen Customer service doesn’t answer About to file police report to get insurance coversge
1.3
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1335485
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I contacted uhaul and asked them if they could remove my factory hitch and install a heavy duty hitck. They said sure bring ot up and we will take alot look at it. The Gm and the hitch pro assured me that no problems . I advised them that i am very anal about my truck...
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#1334038
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Rented a truck for a city to city move in Indiana. Had to go 20 miles to pick up the truck. But that was not the problem. The items were not being loaded while it was raining. However, while moving, the move was during a heavy rain. When I arrived to unload my items at...
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Anonymous
csr

In your contract it states "I understand U-Haul trucks are water resistant, not water proof".

2.3
#1333060
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Aug 4, I pick up my 20' truck. I sit with the associate to figure mileage, 70 miles for one round trip. We agreed to 140, allowing 2 round trips. Returned the truck Aug 5 on time, with gas, no damage and no trash. The associate locked the location 10 min early but I...
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1.2
#1332390
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20 ft van not where they said it would be, van not at the 2nd place they said it would be. by the time van on reserve was found did not have time to pack it since it was so late. cancelled. could not find pickup or small van to rent anywhere else (sold out due to...
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Anonymous
Anonymous

The insurance is not a scam, I mean, unless you have the money to foot the bill for any damages that have incurred during the rental without Uhauls insurance. The insurance th...

#1330806
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I have used U-haul several times, thinking they would improve but it only gets worse. They have never had the truck at the location I reserved it at. I was told I would get the $50 guarantee since it wasn't at the location and then I was told I wouldn't and that they...
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1.5
#1330071
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After getting a reservation for 6 o’clock pick up, and after I had committed hundreds of dollars in labor for this one reservation, I find out at 6 o’clock in the morning that my reservation to pick up the truck had been canceled two hours prior to win the reservation...
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1.0
#1329987
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Rented a van on their $19.95 a day 99 cents a mile local deal. Went to return it and they wanted to charge me for 66 miles instead of the 18 that I drove. They wrote the odo reading wrong on checkout. I stupidly did not take a picture of the gas and odo on checkout....
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3.7
I liked
  • Customer service fixed my problem
#1329683
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