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1.0
Details
Do not TRUST UHAUL!!!
Do not TRUST UHAUL!!!
Do not TRUST UHAUL!!!
Do not TRUST UHAUL!!!
Do not trust Uhaul. If something happens to your car because of Uhaul employees failing to inform you on what's best for a safe and damage free move, they will completely deny and avoid you until the claim expires or they close it. I went to Uhaul in Concord, CA a week...
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2 comments
Anonymous
#1728050

Trying to verify my account keep getting put on hold. This must be the way they get rid of customers.

What a lousy system. Do not rent from them.

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Review
#1565188 Review #1565188 is a subjective opinion of poster.
Cons
  • Worst customer service
Reason of review
Damaged or defective
Loss
$14525
Preferred solution
A pay out of $14,524.97
1.2
Details
Uhaul - Indoor storage nightmare
Uhaul - Indoor storage nightmare
Uhaul - Indoor storage nightmare
Uhaul - Indoor storage nightmare
Uhaul - Indoor storage nightmare
Have been over charged quite a few times. Payments made not applied to account. Had tv and a large mirror stolen from uhaul facility. Who knows what else is missing. . Worst of all all of my belongings covered in morning mold.. major furniture. Bed. Matress couches...
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1 comment
Anonymous
#1685774

On May 4, 2019 after a heavy thunderstorm, Uhaul's sewer backed up and the entire bottom floor was sitting in 3 inches of sewer overnight and up to 5 days. The people in the office have given us a phone number to Rep West and told us to call to file a claim. I lost things that can't be replaced like baby books, high school year books, high school letter jacket, a cedar chest hand made by my father...reading these entries really has me concerned!!

Review
#1405728 Review #1405728 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Uhaul - Shocks worn out on truck & 4 bad tires on car trlr.
Uhaul - Shocks worn out on truck & 4 bad tires on car trlr.
Uhaul - Shocks worn out on truck & 4 bad tires on car trlr.
Uhaul - Shocks worn out on truck & 4 bad tires on car trlr.
7/6/2019 26' truck rental. We did not pick up the trailer until 3 am, when heading out of town, so we did not know 4 bad tires and 1 with missing tread, until day break. We did notice a tail light out when we hooked it up. The netting that goes over the front tires,...
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1 comment
Anonymous
#1716602

It sounds like you used the trailer the way it was and it got the job done. Why do they owe you a refund?

As judge Judy would say "If you ate the steak, you have to pay for it". If you rent items like this in the future pick them up while the store is open rather than in the middle of the night.

Review
#1583574 Review #1583574 is a subjective opinion of poster.
Pros
  • Airconditioner worked
Reason of review
Bad quality
Loss
$300

Uhaul - Ruined almost every piece of furniture I have

1.0
Details
Uhaul - Ruined almost every piece of furniture I have
Uhaul - Ruined almost every piece of furniture I have
Uhaul - Ruined almost every piece of furniture I have
Everything they loaders put on the truck was ruined i used them cause i thought they would take care of my things and it not a he said she said the unloaders seen the damage . The unloaders were very good . I used them instead of family because i figured they were insured now they wont reply back do not use them
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Review
#1672325 Review #1672325 is a subjective opinion of poster.
Cons
  • Incompetent staff
Reason of review
Damaged or defective
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Uhaul Athens Alabama
Uhaul - Disgusted with U-Haul
Uhaul - Disgusted with U-Haul
Uhaul - Disgusted with U-Haul
Uhaul - Disgusted with U-Haul
Uhaul - Disgusted with U-Haul
Uhaul - Disgusted with U-Haul
Uhaul - Disgusted with U-Haul
I filing a complaint regarding the U-haul storage at 1030 Pleasant St., Fall River, MA. I rented a storage unit there for the last year. On 6/30/18 I have closed the account for the storage unit. The conditions of the place are the worse I have ever seen in the 18...
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Review
#1293590 Review #1293590 is a subjective opinion of poster.
Reason of review
Bad quality
3.0
Details
Uhaul - Tow package gone wrong
Uhaul - Tow package gone wrong
Uhaul - Tow package gone wrong
We bought a camper Sept. 24, 2018. Wire harness on 2 out 3 trucks not compatible. 3 days later we pay uhaul on Normandy Blvd. Jacksonvil, Fl. To install the tow hitch with break controller. We drop my truck off, they said 1 1/2 hr. then go to Home Depot. 20 minutes...
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Review
#1372744 Review #1372744 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
My U-Haul story June/July 2019 I have used U-Haul more than 20 years for at least a dozen local and interstate moves. Through the years I always praised their service. This last move was my biggest nightmare. On Saturday, June 15th 2019, I rented a truck for 24 hours...
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Review
#1584988 Review #1584988 is a subjective opinion of poster.
Pros
  • Reservations was good
Cons
  • Stole my jewelry
Reason of review
stolen jewelry by employee at Route 46E Saddlebrook, NJro
Loss
$2000
Resolved
1.0
Details

Update by user Oct 07

More than 2 weeks after final delivery we received all reimbursements, some owing from more than 6 weeks ago!

Update by user Oct 07

We ordered 6 Uboxes, weeks in advance, but on the date of delivery there were only 3 available as 2 of the 5 had been given to other customers?!

Original review posted by user Oct 03

Where to start?!...
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Review
#1670916 Review #1670916 is a subjective opinion of poster.
Cons
  • Poor customer service no promised reimbursements
  • Poor customer service
Reason of review
Order processing issue
Loss
$500
Preferred solution
Reimburse me the difference in cost between the car trailer and dolly. Also reimburse me the $100 promised for late delivery.
Tags
  • Uhaul Uboxes Rentals

Uhaul - Left onthe side of the road with toddler, girlfriend and 2dogs

1.0
Details
Uhaul - Left onthe side of the road with toddler, girlfriend and 2dogs
Left o the side of the road with girlfriend,toddler ,2 dogs Morning till 12am next morning. Wheel lug nuts fell off. No mechanic on duty for UHaul all because it was Sunday!!!
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1 comment
Anonymous
#1761774

Yes beware this is happening to many times with these unsafe and dangerous practices from this UHaul company

Review
#1675354 Review #1675354 is a subjective opinion of poster.
Cons
  • Everything re customer service
  • Fraud
  • Uhauls unethical and deceptive practices and scamming customers
Reason of review
All the above except job info. Don’t have the option to pick more than 1
Preferred solution
Let the company propose a solution

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts

Uhaul in Bloomfield, New Jersey - Complaint

1.0
Details
Uhaul - Complaint
Absolutely the worse! Gave us a truck with the check engine light on the dash and BAD TIRES. Needless to say the went flat on the Major Degan Highway in NY during rush hour traffic. It took a total of 6 hours to get roadside assistance to come and change the tire. Not before bringing the wrong tire initially. Customer service was horrible. When I told Kela I was concerned for my life this representative told me to call 911 and leave the commercial vehicle abandoned on the highway with my personal belongings. They would only give me $50.00 off my bill for 6 hours of lost time that should've taken an hour. Never again will I use nor recommend this location. They deserve half a star rating or lower
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Review
#1585151 Review #1585151 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$125
Preferred solution
Full refund