Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
1.0
Details
Do not TRUST UHAUL!!!
Do not TRUST UHAUL!!!
Do not TRUST UHAUL!!!
Do not TRUST UHAUL!!!
Do not trust Uhaul. If something happens to your car because of Uhaul employees failing to inform you on what's best for a safe and damage free move, they will completely deny and avoid you until the claim expires or they close it. I went to Uhaul in Concord, CA a week...
View full review
2 comments
Anonymous
#1728050

Trying to verify my account keep getting put on hold. This must be the way they get rid of customers.

What a lousy system. Do not rent from them.

View more comments
Review
#1565188 Review #1565188 is a subjective opinion of poster.
Cons
  • Worst customer service
Reason of review
Damaged or defective
Loss
$14525
Preferred solution
A pay out of $14,524.97
I rented a truck to pick up furniture. I loaded the truck which took about 2 hours. I got in the truck and it was ants everywhere all over the cab in the seats all over my 12 yr old. I had to go buy spray just to drive the truck back to uhaul. I called uhaul customer...
View full review
Review
#1683352 Review #1683352 is a subjective opinion of poster.
Cons
  • Debit money disappeared
Reason of review
Bad quality
Preferred solution
Price reduction

Uhaul - Lousy Customer Service

The customer service at the U-Haul on South Plaza Trail Stinks! Seems if they’re not selling boxes or bubble-wrap they aren’t much interested in your business. Propane customers apparently have the very lowest priority. I waited almost 30 minutes to get a propane fill-up for my RV. After the manager walked out and headed for the lot without so much as a “someone will be with you in a minute” I drove off. Walk away from business’s that aren’t interested in doing business with you.
View full review
Review
#1682730 Review #1682730 is a subjective opinion of poster.
Pros
  • Lousy customer service
Cons
  • Convenient location
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution
1.0
Details
So far I have yet to receive a respond on UHaul’s part. Not even an apology. I made a comment on On October 6th 2019. How UHaul had the gull to leave a mother,toddler,2dogs on the side of the road. Due to lug nuts falling of the wheel,besides being a Sunday which UHaul...
View full review
Review
#1679947 Review #1679947 is a subjective opinion of poster.
Reason of review
Many issues you are only able to mark one so this is why this comment.
2.5
Details
Uhaul 3939 W Gandy Blvd Tampa, FL 33611 Rented a truck on 10/13/2019 (for 4 hours). I literally picked up a couch and rented the truck for less than 4 hours. I bring the truck back and have an Uber waiting to pick me up and I tried to hand the keys into the person in...
View full review
Review
#1679245 Review #1679245 is a subjective opinion of poster.
1.0
Details
We had to move my mother's bed and her chair to her new apartment. Everything else went in my car and other vehicles. When we arrived at her new place, her bed and chair were infested with bed bugs. There were none on her clothes or anything else because of them being...
View full review
Review
#1678149 Review #1678149 is a subjective opinion of poster.
Pros
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • After sale conflict
Cons
  • Quality of the truck
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution

Uhaul in Anchorage, Alaska - Very unhappy COUNTER HELP COST ME a 6 figure CONTRACT

1.0
Details
LONG STORY AND I WOULD LIKE TO EXPLAIN IT IN A PHONE CALL BEFORE I PUT IT IN THE EMAIL FORM CAN I PLEASE CALL YOU That is if you can do that .This is just in case of some onlookers that would really like to see the big picture as a matter of fact can I please call you first and you can help me decide my best action to take with this. And please believe me when I explain what has been happening in the last 2 years. its so bad that i lost a 6 figure job thanks to u haul i don' t want to put my unit # down or the location. I don't want to jeopardize my bigger picture.
View full review
Review
#1675931 Review #1675931 is a subjective opinion of poster.

Uhaul - Left onthe side of the road with toddler, girlfriend and 2dogs

1.0
Details
Uhaul - Left onthe side of the road with toddler, girlfriend and 2dogs
Left o the side of the road with girlfriend,toddler ,2 dogs Morning till 12am next morning. Wheel lug nuts fell off. No mechanic on duty for UHaul all because it was Sunday!!!
View full review
1 comment
Anonymous
#1761774

Yes beware this is happening to many times with these unsafe and dangerous practices from this UHaul company

Review
#1675354 Review #1675354 is a subjective opinion of poster.
Cons
  • Everything re customer service
  • Fraud
  • Uhauls unethical and deceptive practices and scamming customers
Reason of review
All the above except job info. Don’t have the option to pick more than 1
Preferred solution
Let the company propose a solution
1.0
Details
Rented a truck with a car trailer. Some lug nuts fell off a wheel. UHaul unfortunately could not find a mechanic to go out on a Sunday!!!! This is about 9am on a Sunday morning. Finally found a towing company who UHaul was giving a hard time to go exchange trucks....
View full review
Review
#1674219 Review #1674219 is a subjective opinion of poster.
Reason of review
Lug nuts falling of tires and left stranded

Uhaul - Ruined almost every piece of furniture I have

1.0
Details
Uhaul - Ruined almost every piece of furniture I have
Uhaul - Ruined almost every piece of furniture I have
Uhaul - Ruined almost every piece of furniture I have
Everything they loaders put on the truck was ruined i used them cause i thought they would take care of my things and it not a he said she said the unloaders seen the damage . The unloaders were very good . I used them instead of family because i figured they were insured now they wont reply back do not use them
View full review
Review
#1672325 Review #1672325 is a subjective opinion of poster.
Cons
  • Incompetent staff
Reason of review
Damaged or defective
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Uhaul Athens Alabama

Contact Uhaul Customer Service

Mailing Address:
U-Haul Corporate Office
2727 N. Central Ave
Phoenix, Arizona 85004
United States
Phone:
(800) 468-4285
All Uhaul Contacts
1.1
Details
I was charged $150.00 for three small dents that I did not cause. I did not hit anything, no one hit me, and we were not moving anything besides boxes. There was no heavy furniture or anything else that could have caused damages inside the vehicle. I feel that because...
View full review
Review
#1671196 Review #1671196 is a subjective opinion of poster.
Cons
  • Whats the point in a contract if they can break it at will
  • Unfair charges
  • Shady business
Reason of review
shady business practices
Loss
$174
Preferred solution
I want refunded for the supposed damages and for the extra day.
Tags
  • Bad Customer Services