Uhaul

We did use the u-haul for our move from townsite, Nanaimo, BC first and last time. Worst experience ever.

We were treated very poorly. Just because we had to use u-haul for 2 days(booked for 1 day but there was an emergency so we needed it for 2 days).

I had texted them that I would need it for 2nd day as well. The person who was dealing with us got furious and said they would charge us $100 per hour if we didnt return it in next hour or so. He seems a senior person so I tried to be as polite as I could.

But he continued disrespecting and then u-haul charged us total $242 when it supposed to be less then $110. I tried to ask for help very politely but that same person keep being disrespectful and treating us poorly. He returned only $32 back. I asked him to explain the charges then he got mad and said you would not get a single penny from u-haul and suggested to go to Budget next time.

Sir, I am not asking to pay me from u-haul pocket.

I just asked to return the overcharged amount or give an explanation of the charges.

Dont waste your time and money!

Would never recommend u-haul to anyone. Budget is the best rental company where I never had any issues and they always treated us nicely and with respect.

There was a mileage recording error in La Crosse, WI where we picked up the Uhaul truck. My husband drove less then 1,213 miles in the Uhaul truck.

I know this for a fact as I took a picture of my mileage counter on my car after we got to our new place in Ft. Mitchell, Alabama the counter showed I had driven 1,213 miles. I was following my husband in my car and I had gotten lost once on our way to Ft. Mitchell, Alabama while he had not gotten lost on the way to Alabama.

The miles from La Crosse, WI to Ft Mitchell, Alabama were only 1,124 miles according to the route my husband went. Even adding on the miles we stopped at rest areas by Google Maps still do not equal the additional 775.9 miles we were charged when we delivered the UHaul back. We arrived in Ft Mitchell, Alabama on 05/31/2024 and started moving in on 06/01/2024. Due to some moving in issues, we decided to keep the Uhaul an additional night which we gladly paid for.

However, we should not have had to pay the additional fee of $775.90 for the additional 775.9 miles. We have rented Uhauls from them before and have never had a problem. We have always just taken pictures of the outside of the truck, never dreamt we should have taken a picture of the odometer on the inside of the Uhaul truck. I have tried calling to complain and keep getting hung up on before I can even explain what the problem was.

The minute I have to press the button for customer service the line goes dead! Have tried two phones and the store where we brought the truck back to.

I called U-haul in Mansfield Ohio. I asked them to recommend a car dolly for me to purchase for my Ford F-150 to be towed by my RV.

The rep at U-haul recommended one and I asked him to hook it up to my RV and Truck.

Since I never did this before.

Bottom line the rep sold and Connected my Ford F150 to the RV with a dolly that we find out after the fact is too small for my vehicle and my truck fell off while I was traveling.

Why would a rep recommend AND CONNECT my vehicle to a dolly he SHOULD have known was the incorrect size?

During my travels I contacted them and informed them of the situation and they informed me when I returned from my travels they would refund me the money and I could drop off the dolly, but now they are denying me.

The original Manager is no longer at the location.

They denied my claim.

Shame on U-haul. Beware!

Below are pics of the truck coming off the dolly, I needed a tow truck to get me back on.