Uhaul Reviews

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I got suckered by the $19.95 a day rental ad plastered all over their rental vehicles. Only fter scheduling a delivery, I learned there is not only a $.79 per mile charge, you also have to fill the tank, lest you be charged another $30. So, my 35.5 mile rental ended...
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106 comments
#2043335

You should pull your head out and read the whole thing. You agreed to the charges when you took the truck. Wah.

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ID
#216687 Review #216687 is a subjective opinion of poster.
Location
Nampa, Idaho

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New Reviewer
Hi my name is Brandon Rogers Reservation number; 2245**** Phone# 570240**** I tried emailing the 12th of sep, phone calls, objection claim and never received a response to the errors in my reservation. September 4th i changed my reservation from the 14-15th for 434$ to...
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ID
#2873069 Review #2873069 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer
The Deal; I was quoted by phone $73.00 + tax for a hitch install by Kyle, and set an appointment for the install. Upon arrival I checked in with Kyle at the counter. Kyle, I, and the installer went to the vehicle at my request to inspect my hitch and the vehicle. We...
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ID
#2871020 Review #2871020 is a subjective opinion of poster.
Location
Conway, Arkansas

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New Reviewer

Nasty Assistant Manager but Can't Get in Touch with anyone to Report it

Tish, assist. manager at the Illinois Ave location in Memphis was rude and unprofessional. It has been years since I had an experience so awful. I've used them for years, locating long distances every other year or so for work. IT's OVER! If I had my way, she would be fired, She is unfit to be in such a position

User's recommendation: Report these nasty people with the hope the company will replace them.

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1 comment
#2061998

Have you tried calling Kathy?

ID
#2868008 Review #2868008 is a subjective opinion of poster.
Cons
  • Nasty rude manager who falsely accused me of an act
Preferred solution
Employee terminated

Overcharging me

I rented a truck locally 2 miles from my house for a few hours. 19.99 plus .99 a mile. They guaranteed it on my reservation I got a call a day before that the truck that is available is 25 miles away. And they will not waive the .99 a mile fee and I had to return to the same place or else get additional fees My bill came out to almost triple of what it should have been. And customer service didn't care I will never use them again

User's recommendation: Beware of uhaul.

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1 comment
#2057821

Why did you take the truck.. A simple no thank you and go elsewhere.

ID
#2841226 Review #2841226 is a subjective opinion of poster.

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New Reviewer

Employess are rude not professional at all need more supervision and training

employee was rude in every way possible when picking up truck and dropping off truck gentleman waas rude and we were told to just leave truck and he would handle later not receipt he said he would e-mail us one hmm would be good but they dont have my email idiots working this uhaul they need more supervision. when trying to call to give them one been on hold for 1 hour and still no one answers one answers

User's recommendation: don't use the uhaul at sample and powerline rd pompano.

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ID
#2841007 Review #2841007 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer
I have rented uhauls several times without a problem. However, I got a vehicle from Barnum and Tenney in Bath Township, Michigan that was awful. When I took it out of the location, I nearly turned around to ask for another vehicle, but, stupidly, decided that if the...
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ID
#2840750 Review #2840750 is a subjective opinion of poster.
Cons
  • Vehicle was dangerous
Loss
$50
Preferred solution
The rebate we were promised and assurances the vehicle we used will be made road worthy. It probably should be taken out of service in that it has over 175,000 miles on it.

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Verified Reviewer
New Reviewer
On August 31, 2021 my son attempted to rent a Uhaul truck. He made the reservation on line and went to 12475 Gulf Frwy Houston, TX to pick up the key and vehicle. The woman at the counter was extremely rude to him refused to work with him. He is a 30 year old white gay...
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ID
#2835190 Review #2835190 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Bad service personnell
Loss
$333
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Billing

I was quoted $19.95 for 6 hour rental contract 9960**** and on my visa I was charged 20.06 and $59.21 this is highway Robbery to quote one thing and charge another. If this is not dealt with today I will contact my visa and report as fraud

User's recommendation: Don’t rent from uhaul.

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ID
#2834925 Review #2834925 is a subjective opinion of poster.
Loss
$60
Preferred solution
Let the company propose a solution
New Reviewer

False fuel charge and TERRIBLE customer service

Filled truck up with fuel; therefore, it was MORE than the required 3/4 of a tank. However, they charged me fuel and refuse to give credit back. Josh Holley at the Oakwood, GA location of UHAUL storage and rentals and Christopher Schroeder are the worst employees I've ever seen! I've seen many complaints about these "extra" charges being stuck on bills, so what kind of crooked things are going on? They have no interest in resolving this issue, even when I have PROOF with pics and video that are time/date stamped.

User's recommendation: Use another company! Customer beware!

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ID
#2831514 Review #2831514 is a subjective opinion of poster.
Loss
$24
Preferred solution
MY FUEL CHARGE BACK!!!!!!
New Reviewer

I want to start up uhaul locations

I've worked for you all before and one thing I'm interested in is the becoming Au haul dealership yeah yeah *** I want to help other people know they're taking become you all dealerships and help them maintain them kind of like a free land salesman Dale's men but I still want to work through you all who do I contact but I need to talk to
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ID
#2823836 Review #2823836 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Poor service

The van I rented is dangerous and the manager of the 3713 Governors dr Huntsville Alabama 35805 was ignorant to me during checkout of the Van. For this reason I will take my rental needs elsewhere than U Haul Martin P Foster 101 Cedar Run Lane Huntsville Al 35811 Suggest the Manager be replaced with a more competent person 1-25*-520-****
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ID
#2810108 Review #2810108 is a subjective opinion of poster.
Cons
  • Bad service personnell
Loss
$10
Preferred solution
I am an ex customer
New Reviewer

Payment

Update by user Aug 20, 2021

At this time I am homeless. I am staying with my uncle.

I’ve always paid my bills and my credit score is excellent. But at this time I’m unsure what my life holds for me. I’m 54 years old , and owned a house, paid off until a month ago.

Now I have nothing because of a scam. Any price reduction would be greatly appreciated

Original review posted by user Aug 20, 2021
I had sold my house to be with my fiancé in Vancouver British Columbia so I got the truck for 7 days. Originally. Because my house didnt close on the expected date I needed it linger and updated uhaul. After my house closed I was supposed to meet my fiancé in Portland Oregon. I bought a house that doesnt exist. I lost everything I own, besides what was in my uhaul. Im hoping you can make adjustments because

User's recommendation: Shorter phone hold times.

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ID
#2793896 Review #2793896 is a subjective opinion of poster.
Product
Uhaul Truck Rental Booking
Pros
  • Availability
  • Close to my house
Cons
  • Service
Loss
$190
Preferred solution
Price reduction
New Reviewer

Rental

Im not sure what this is for. Please explain.I so that can answer these questions.was redirected to this sigh. Hello understand

User's recommendation: I’m trying to rent a truck for moving, Uhaul is this most reliable rental service for me.

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ID
#2789729 Review #2789729 is a subjective opinion of poster.
Service
Uhaul Truck Rental

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Verified Reviewer
New Reviewer

Rental rate changed after 2 months

Uhaul located at 4440 University Drive, Huntsville Alabama charged me late fee even though payment was set on auto bill. They then proceeded to change my storage rental rate after two months. I have called and visited the site, and been given the run around. This is the worst customer service I have ever received.

User's recommendation: Stay away!

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ID
#2785960 Review #2785960 is a subjective opinion of poster.
Product
Uhaul Storage Unit
Cons
  • Way they do things without communication with the customers
Loss
$80
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Over charged for something I did not order

I rented a truck from the uhaul on Market Street in Lees Summit and did not sign for insurance because the insurance company was paying for the rental. I was told by the person that I would be credited and still to this day have not been
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ID
#2780707 Review #2780707 is a subjective opinion of poster.
Loss
$390
Preferred solution
Credit of $390.00 was promised when returning the truck. If you will notice I did not sign the bill because of that. I went out to the location today and was treated very rude.

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