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I ordered a UBOX in February to keep items in until the closing of my new house in June. They were happy to drop it off, they were happy to pick it up and move it but now that it is time to pick up the empty box and take it away prior to another month rent, I cant get...
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#1286020
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Uhaul - Crooks, dishonest, dangerous .
I want to share my experience with "RESTWEST" insurances are crooks, We rent a storage at Parlawn Road in Rockville Maryland, for already 2 years +, we pay $ 400 every month, we live oversee and wait to ship all our good to our country , a friend of us who has a power...
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UnselfishMinkeWhale
UnselfishMinkeWhale

no just disgusted

1.0
I didn't like
  • Issue flooded and cockroaches invasion inside the storage
#1285448
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I had a reservation for a pickup for 17 truck near my house on June 29, 2018 at 7:30 am. I reserved the truck a month in advance for 5 days. I couldn’t get on line to confirm reservation on line.. The u-haul site was useless. Then I called reservations. After over 15...
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#1283461
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We have a camper stored at a 24hr access service. We went to try to get into the uhaul place on 6-17-18 where it is stored and said access accepted but could not get in. We called customer service which was a joke, after 3 attempts of calling and getting hung up on or...
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1.0
I didn't like
  • Access 24hr
#1283357
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Uhaul - Bad equipment

Uhaul trailers have no tounge jacks, connecting and disconnecting them is dangerous, especially for persons with low upper body strength (older persons or women). The doors and latches have dangerous pinch points. Uhaul should be ashamed for renting this equipment that is so hazardous to paying consumers.
#1282278
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Quite the scam going with the $19.95 price splattered across ALL vehicles. YOU’VE BEEN WARNED PEOPLE, DO NOT FALL FOR IT! I was shocked at how my 2 day rental of a 9’ van went from $19.95 per day to a total of $230.00. Owed 1/2 tank of gas and went over our estimate of...
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1.0
I didn't like
  • Pricing
#1282114
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I reserved a truck, uhaul calls the day before pick up to tell me my truck was no longer available and i would have to drive to another town to get a truck. Later transfered me to original pick up location. Waited outside on hold with uhaul over an hour, couldn't pick...
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#1281809
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I rented a truck for a local haul for 24 hours. they put a hold on my debit card which turned out to be more than what the cost of move was. Truck returned on time no issues but more than 24 hours later and still cant get my money they held. Getting the runaround...
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1.0
I liked
  • Truck
I didn't like
  • Deception regarding my money
#1281069
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Uhaul - Was over charged

Last week rented a truck this week went to rent another one found out I was over charged
2.2
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1278533
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After renting a 6x12 trailer, we had an emergency that forced us to unhook from the vehicle. When we went to reconnect, the surge brake pedal was in the up position and would not go back down. My phone was damaged trying to connect and we were left without a way to...
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1.8
#1277779
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