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I recently rented a U - Box for my move from Georgia to California. From the beginning the entire process was misleading and unprofessional. I reserved the box and scheduled pick up date. When the haul delivery girl dropped my box off she charged me for delivery in...
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1.5
#1384944
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Uhaul - Horrific

The “customer service” rep spoke over me and would not listen to what I was trying to explain to her. She felt that what she was explaining was more important and correct. I am the consumer— I have been over-charged and I am pissed!
1.0
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Insurance Quality
#1382832
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Rent a 20 foot U-Haul, appliance dolly and moving pads. October 5 October 10 had email guarantee 20 foot truck appliance dolly and moving pads. When I arrived in Jackson I got a 26 foot truck no appliance dolly and pads. Filed a complaint with Customer Service . Mrs....
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1.7
#1382329
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Introduction It is the mission of BPO Global Services to provide clients with top quality call center services 24 hours-a-day. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including...
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I liked
  • Excellent service has been in the family for over 30 yrs
#1379009
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We rented a 17foot uhaul in Orlando for a one way to upstate NY. We were told the 17foot was being discontinued and the next size that would allow a tie trailer was a 20 foot. They gave us a discount because of it. We were also told if we turned it in early we would...
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1.0
#1378923
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I scheduled an appointment for a pickup in U-Haul in East Providence Rhode Island for 9:30 a.m. the man at the desk told me that the appointment was for 7:15 a.m. which it wasn't and they gave away my reservation. Because or this the only U-Haul that had a trailer...
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3.3
#1377516
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My nightmare began with the toll dollie. 1st dollie broke apart while i was driving on the highway. The dollie was replaced with another broken dollie. I settled with the second because i was a day delayed in my travel. I had to make a note of it on my receipt. The man...
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1.0
#1376387
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Uhaul - Horrible customer service

I rented a uhaul in Memphis Tn. I was charged twice which over drew my account. The worker refused to let me speak to a manger. I email coporate. No one ever got back to me. I called explained the issue. I got no apology, no compensation for my frustration. The customer service reply was Oh Really. I will tell everyone i know do not spend your hard earned money here. Go to budget or enterprise.
1.0
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Warranty
#1374213
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I had a storage at uhaul in kenner, Louisiana. All of my furniture, kids cloths as well as i, my kids baby pictures. I had a 15,000 policy, and all they gave me was 1000 dollars. What in the *** can i do with . My kids new born pictures are priceless. They don't know...
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#1373692
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Uhaul - Tow package gone wrong
Uhaul - Tow package gone wrong
Uhaul - Tow package gone wrong
We bought a camper Sept. 24, 2018. Wire harness on 2 out 3 trucks not compatible. 3 days later we pay uhaul on Normandy Blvd. Jacksonvil, Fl. To install the tow hitch with break controller. We drop my truck off, they said 1 1/2 hr. then go to Home Depot. 20 minutes...
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3.0
#1372744
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