Most helpful review

UHaul - $19.95 a day rental scam

I got suckered by the $19.95 a day rental ad plastered all over their rental vehicles. Only fter scheduling a delivery, I learned there is not only a $.79 per mile charge, you also have to fill the tank, lest you be charged another $30. So, my 35.5 mile rental ended...
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106 comments
#2043335

You should pull your head out and read the whole thing. You agreed to the charges when you took the truck. Wah.

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ID
#216687 Review #216687 is a subjective opinion of poster.
Location
Nampa, Idaho

Follow-up

I have not heard anything from this company. I will continue trying to reach them. I will also contact the local office to get the document

User's recommendation: continue trying.

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ID
#4031617 Review #4031617 is a subjective opinion of poster.
Location
Lawton, Oklahoma

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Verified Reviewer
New Reviewer

Discrimination

They have a 24 hour service. Im a paying consumer and they told me I cant get the service for 90days. Why because Im black or I dont like the type of person who should have 24 hour access?? Idk but its a service you pay for. I didnt know paying services could be discriminatory.

User's recommendation: Make note and complain.

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ID
#4006317 Review #4006317 is a subjective opinion of poster.
Cons
  • Assistant manager shay cruz discriminated against me
Preferred solution
Apology

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New Reviewer

Multiple Issues and Poor Response from Manager

Original review updated by user Sep 20, 2022
I picked up a 20' truck from Super Shine in Martinez, GA on 09/17/2022. This was NOT the location I chose for pick-up when I made the reservation weeks in advance. The moving blankets I requested were not available, so I took what they had and purchased more from...
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ID
#3987948 Review #3987948 is a subjective opinion of poster.
Preferred solution
Price reduction

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New Reviewer

Claim #0272****-****

I have filed a claim with Repwest over 6-8 weeks ago and cannot the rep to respond to my e-mails or my phone calls. I think it is time something needs to be done on this claim before I have to take other action.

User's recommendation: DO NOT USE.

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ID
#3936471 Review #3936471 is a subjective opinion of poster.
Location
Marion, North Carolina
Pros
  • No pros
Cons
  • Sorry customer service and road side assistance
Loss
$100000
Preferred solution
COMPENSATION FOR DAMAGED PROPERTY DUE TO EQUIPMENT FAILURE AND LEAVING ME AND MY DAUGHTER ON THE INTERSTATE AT NIGHT FOR 14 HOURS. NO FOOD, WATER OR RESTROOM. U-HAUL DID NOT SEND HELP ALTHOUGH THEY WERE CONTACTED EVERY 30 MINUTES DURING THE NIGHT.

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New Reviewer

Management

You've got a young lady running your prized location in Oklahoma City that's going to ruin the reputation of the last Manager s Work. She's got NO WORK EXPERIENCE, just a piece of paper that says that; she knows; HOW TO WORK A COMPUTER. She doesn't know how to treat your Customers: and is causing more problems then correcting. This is the one that's in the Brick town location.
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ID
#3924492 Review #3924492 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Preferred solution
To find another manager that knows how to treat your Customers.

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New Reviewer

Customers are treated disrespectfully,

GM at Austin Tx University location is disrespectful, puts personal agendas before customers. He was on the phone making hotel reservations. Smoking vapes while taking orders. Takes hours to get 1 Ubox

User's recommendation: Go to BenWhite.

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ID
#3910615 Review #3910615 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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Verified Reviewer
New Reviewer

Hitch installation

Yesterday i took my van yo one of your facilities to have a hitch installed. Received a call a few hours later to say they had snapped a bolt off and wasnt going to fix it and wouldn't insta hitch. The person i spoke with was very rude and matter factly just didnt care. Thank you for your time.

User's recommendation: Don't go to the store on Broad St Chattanooga Tn.

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ID
#3904021 Review #3904021 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Service
Uhaul Trailer Hitch Installation
Preferred solution
We want our hitch installed. Yall broke the bolt off.

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Verified Reviewer
Junior Reviewer

Resolved: Unsafe trucks and horrible customer service

Uhaul - Unsafe trucks and horrible customer service
Update by user Sep 28, 2022

Company fixed the issue and I have been provided with full refund. Corporate U-Haul issued a refund.

The Pakmetro U-Haul office in Westland offered nothing, not even an apology for sending me out in an unsafe truck. Avoid this rental office completely!.

Original review updated by user Aug 28, 2022
Absolutely HORRIBLE. If it was possible to leave negative stars I would. The guy working the office was very aloof which comes into play later. I had driven the 10' rental truck less than 3 miles when warnings appeared on the center console stating the engine was...
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Resolved
ID
#3898884 Review #3898884 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Unsafe undriveable rental trucks
Loss
$125
Preferred solution
Full refund for the rental and the gas I purchased as well as an apology and heavily discounted future rental.

A piece of *** truck

Uhaul - A piece of *** truck
Uhaul - A piece of *** truck
Uhaul - A piece of *** truck
Uhaul - A piece of *** truck
Im so sick of U-Haul they want to find a customer nothing sells I left in the truck went 7 miles and a piece of crap truck they wanna blame me I got the only piece of crap truck on the lot everything else was new and the tire was low! And I will never use U-Haul again! This is like the third time its happened Im done Ill just use budget and were friends! Dont even bother honestly just get budget because U-Hauls really going down the drain big-time! Im so done with this company go to the Better Business Bureau and read what other people have to say as well if you dont believe me !

User's recommendation: Rent from budget.

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ID
#3887205 Review #3887205 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer

Manaager Continuing herrasment!

Uhaul - Manaager Continuing herrasment!
On numerous occasions, I've been in/out my unit. Restroom, 2 unit brake down. Charging phone. Your store manager comes yelling at me. I'm not a child. If I was doing something wrong she should have addressed the issue at the time. This has started 3months ago. 2day Aug...
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ID
#3870212 Review #3870212 is a subjective opinion of poster.
Location
Calumet City, Illinois
Pros
  • Price of my unit
Cons
  • Herrasment
Loss
$1500

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New Reviewer

Cannot get in touch with UHaul

I have the Storage Unit in 151 Linwood St, Somerville, MA 02143 from January, 2016. So, its been almost 7 years Im paying for my Storage Unit, but this time for some reason UHaul couldnt make automatically payment from my card. And even though Ive been trying to reach UHauls Customer Service for doing payment from yesterday, all my calls being disconnected. I moved to New York, and its not easy to go to the location, but Im really worrying about my stuff there.
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ID
#3843922 Review #3843922 is a subjective opinion of poster.
Location
Somerville, Massachusetts
Cons
  • Poor customer service
Preferred solution
Call from UHaul

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Verified Reviewer
New Reviewer

Won't let me pay parcels payment so I can get my stuff out

I am a very loyal consumer of yalls and times has goten hard lost my house so i rented a truck from yall and a storage unit and i have got behind and tgey tell me that they cant take particular payments so i can pay tall off and now its 3 mouths

User's recommendation: Never use yall.

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ID
#3787095 Review #3787095 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Product
Uhaul Storage Unit
Preferred solution
Let the company propose a solution

TERRIBLE customer service!

The truck rental was returned the same day I picked it up, Saturday July 2nd. I had trouble returning it because they were closed. They were also closed Sunday July 3rd and the Fourth of July. They said that I returned it until July 5th which is a COMPLETE lie and I have proof! I reported you to the BBB and they said that you people do this kind of thing CONSTANTLY!

User's recommendation: Do NOT rent from Uhaul!

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ID
#3779385 Review #3779385 is a subjective opinion of poster.

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Verified Reviewer
Junior Reviewer

The guy robbed me tried to jump a car at me locked doors doors and turned off the lights in building with us and others aminside cussing us all out and insulting us tried to charge me 400 bucks

So ya he robbed me tried to run me over cuss me out and tried to charge me 400 additionally .. it couldn't have been worse his name was Bryan looked like bill Cosby but more flamboyante very very careful if you see this guy he is reacist and aggressive bewarebeware of this guy and this location dangerous very rascist

User's recommendation: Stay away at all cost stay armed if you go here.

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ID
#3777494 Review #3777494 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$100
Preferred solution
Apology
New Reviewer

Our reservation was changed to a different state

We were scheduled to pick up our UHaul tomorrow in WV loan and start drive to NV . They sent a text 1 hour ago that we need to go to KY to pick up the truck and trailer. We have people scheduled tomorrow already to load and drive. We have been on hold for one hour . This is unexpected and to let us know at night is ridiculous . This is are second rental i the month and have another scheduled at the end of July . Please help
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ID
#3764709 Review #3764709 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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