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Uhaul - Ineptitude and lying

U Haul in NJ lied about having my truck hitch and charged 2 credit cards and only credited one! Mr. Palladio in charge of the East Coast was to call me in 2hrs., then within 2 days. Now a week later and no call. Contacted my credit card company for protection and BBB to report the *** service.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Staff
#1448187
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I’m still in shock at our UHaul experience. To summarize we have problem after problem after problem and the multiple times I called customer service they didn’t know what was going on with our UBoxes, they didn’t know how to help and was by far the worst customer...
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Anonymous
Anonymous

In shock ? You haven't lived very long. They farm your calls to people sitting at their kitchen table at home. Part of the cheaping down process. You get what you pay for.

1.0
#1447167
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Uhaul in Redwood City, California - Misrepresented mileage and fuel level so was overcharged

They lied about the starting mileage and the amount of fuel the truck had. Had I not looked carefully and taken pictures of the mileage counter, gps mileage calculation and fuel level I would have bedn overcharged and not able to disprove it. It looks like a scam to me!
1.6
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
#1446081
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Uhaul put incorrect milesge and only three quarters of a tank when they said it was full

It was only a few dollars difference but I was upset to be misled and imagine if they do this to everyone theyvwill becpaying more than they should for mileage and gas. I was given 15$ off but that could be just to placate me so I didn’t complain. Sounds like a scam! I took photos of the actual distance and beginning milegae to prove they padded it.
2.1
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Turnaround Time
Value for money
Warranty
#1446078
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On 1/8/19 I went onto the U-haul site to purchase a trailer hitch and to have it installed. Though the website it allowed me to choose 1/8/19 as the install date, which was great as this was the one day I had off. After I had setup the 1/8/19 install date I had also...
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1.2
#1443974
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Uhaul - Contract not honored

I rented a uhaul.. purchased the safemove coverage for the agreement of 2 days and a free storage for 30 days. Where we finished loading the truck we found that the right headlight was not working. It was late but we had to go and started our journey. About 4 am I had an accident in the truck.. uhaul assured me that it would be okay and even asked me to come pick up a replacement truck..but when I arrived I was told that I wouldn't be able to get a truck from them. They kept my things for over a week
#1440976
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Uhaul - Over charged

I check my bank statement yesterday and got charged again. The guy at store said I won’t get charged again. I called them but, they can’t hear me. So she hanging up.
#1434971
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Uhaul screws you because they can

I rented a pickup and motorcycle trailer for about six hours. They dinged my card for $114 then two days later for another $98??? Gas tank was more full than when I drove off their lot and mileage was less than estimated... Uhaul is a bunch of thieves... no explanation for the charge.
#1434653
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Uhaul - HORRIBLE in EVERY way!

Just a few of the issues that we had: 1. Truck was not made available at agreed upon location. 2. Truck was out of alignment. 3. Fuel gauge was broken so we had to stop and keep filling up. 4. We called to say we would be 30-45 minutes late. They said no problem, but then charged us for an entire extra day. 5. I agreed to pay a $100 cleaning fee, but they charged $150. 6. Sent 3 emails to manager- no response. 7. Left numerous voicemails with no response. 8. Was finally told that the extra day and extra $50 cleaning fee would be refunded, but instead they provided a $50 Uhaul gift certificate. 9. I told them I didn't want the certificate as I won;t be using Uhaul. They agreed to credit me, but never did and stopped taking my calls.
#1423624
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They alow people to hangout to help women movce and fob them without a gun. They have a person to act as an employee to say they are closing at 6:45pm and place a lock on the truck to return and no one know anything about a key to unlock the key. Your belongings are...
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RemoteTibetan Mastiff356
RemoteTibetan Mastiff356

Hello-I'm having the same issues as yourself, I actually got into a car accident and the truck was removed from me with ALL my possessions. I would like to go into a Civil Act...

2.4
#1422480
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