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We reserved a truck to be picked up Saturday morning so we could pack up and move all day Saturday. I had a few people signed up to help us move. We were supposed to pick the truck up at 8AM on Saturday. Friday night we found out our reservation had been moved to...
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1.0
#1326618
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I decided to take advantage of the U Box program for a short term storage solutions....what a nightmare!!! First issue....when original reservations were made I was never told that I was unable to pick up at preferred location, when I stopped by to pick up boxes I was...
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1.0
I didn't like
  • Unable to reach actual location by phone
  • Worst customer service
#1326198
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Uhaul - Not happy with service at all ! No help the guy was every Ru

I first was told that they did not have the truck, I put on hold earlier in the week. Then I was sent to a Another store then was told that they didn’t have the truck that I ordered I had to get a smaller one and the guy was completely rude about it tell my Fiat if I didn’t like the truck that I didn’t have to get one at all ever ever rude !!!!!!!!!!!!!!!!!!!!!!!!!!
#1322977
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It is hard to believe but somehow our U-Haul pod was shipped to California instead of Florida!! It took many phone calls for U-Haul to finally admit where are belonging were. We have now been waiting since July 18 - an additional 19 days for our belongings! We were...
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1.2
I didn't like
  • Uhaul does not own up to their mistakes
#1322433
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Got in a verbal altercation with an employee who told me that she got her hair cut for a reason and that she gets off at 7:30; inviting me to stay and fight. The so called manager did nothing, except call me an OG and asked me to "overlook" her ignorance. The next day...
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3.3
I didn't like
  • Staff
#1322392
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The reservation agent neglected to inform me of how the pickup works. Instead of offering a small trailer near my home or the at one of the several that are nearby, they sent a text the day before sending me to inner city (and unsafe) Baltimore, miles from my home....
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1.4
#1321108
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Rented a truck for transporting kitchen cabinets 260 miles. After loading truck up we went to fill gas tank up for a 4 hour road trip only to discover gas was gushing from underneath truck never making to the gas tank. Apparently the gastank inlet was disconnected....
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1.0
#1320976
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I rented a uhaul at the last minute and only needed it for 4 hours. I had to bring it back after hours and was told to download an app. The app did not work it was raining and there was a thunderstorm warning. I tried to use the app and then just gave up. I locked the...
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#1320595
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Rented a moving trailer online. Received confirmation twice. Even gave them my credit card info to ensure booking. Went to pick up and no trailers available within 200 km radius. Desk person told me they over book on purpose to ensure maximum rentals. Also said they...
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2.0
I liked
  • Front desk guy was curteous
I didn't like
  • Whats the point in a contract if they can break it at will
#1320198
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Recently me and my girlfriend went to U-Haul to check out storage units. I was introduced to the store manager from a friend and soon found him to be one of the most vulgar unprofessional people I've ever met. He hit on my my girlfriend sent her pictures of his...
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1.0
#1319767
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