Urbana, Ohio
Not resolved
1.6
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Customer service
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Exchange, Refund and Cancellation Policy
Insurance Quality
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1 comment

I rented a van that was to be 19.95 local. I stayed local, but had to put down a 60.00 deposit, I filled the tank and had no issues.

I got charge 79.95 for the van and they will not even talk to me. I am going to the BBB because this is the second time I have told U Haul about it and they don't care they got their money. I can give you my receipt and everything. I will never rent from them again and will tell all my friends and family to go else where.

I can't stand to be lied to and I feel very cheated. Watch your back if you rent from them.

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Pricing issue.

Monetary Loss: $60.

Preferred solution: Full refund.

Uhaul Cons: Fraud.

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Anonymous
#1314617

RENTAL VAN CHARGES:

19.95 PER DAY

0.69 A MILE

1.00 ENVIRONMENTAL FEE

+TAX