Tucson, Arizona
Resolved
4.5
Details
Customer service
Exchange, Refund and Cancellation Policy
1 comment

RENTED ON AUGUST 26 A 17 FOOT TRUCK IN BAILEY , CO TO GO TO

TUCSON,AZ. WAS ONLY GIVING 687 MILES HOWEVER THE SHORTEST WAY WAS 791 MILES.

THIS INCLUDED SHORT OF 4 DAYS IN LOADING AND UNLOADING AND BRING IT TO THE LOCATION INDICATED. I WAS CHARGED FOR THE ADDITIONAL MILES OVER AND BROUGHT THE TRUCK BACK 3 HOURS LATER THAN THE CONTRACT AND WAS CHARGED IN ADDITION. THE U HAUL PLACE DID NOT BUDGE

ON ANY CREDIT GIVEN TO ME, EVEN I AM HANDICAPPED AND HAD TO GET ADDITIONAL HELP BOTH PLACES WITH ON-UNLOADING WHICH GOT ME TO THEIR PLACE 3 HOURS LATER THAN THE CONTRACT WRITTEN BY A NEW UHAUL DEALER.

CONTRACT #20819613. A REAL PISSED SENIOR -WILL NEVER US UHAUL AGAIN

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: ISSUE OF MILES AND HOURS OVER CHARGED.

Monetary Loss: $140.

Preferred solution: Price reduction.

Uhaul Cons: Unrealistic mileage over charge.

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user16357433
#1211673

Over charge was resolved and credit given to my account.

Good service as promised by the office manager in AZ.

Mistake was done by the UHAUL rental person in CO not giving me enough mileage allowance for the one way trip.