1416 S 2nd St, Laramie, WY 82070, USA
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

I rented a truck for in town use. I drove 10-15 miles at most.

I dropped the truck off after 3 hours of use or so. I got a bill today saying I had driven 599 miles. Took me about 30 minutes on the phone to contact the corporate office as the local place wouldn't answer the phone. It took longer than it should, to make it clear that it is pretty much impossible for me to have driven that far considering that would mean I drove that truck 200 miles per hour.

I was told it can take up to 8 days for me to maybe get a refund. Not very happy and doubtful I will use uhaul in the future.

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Pricing issue.

Monetary Loss: $434.

Preferred solution: Price reduction.

Uhaul Cons: Being overcharged for mileage.

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had truck 10 hours they charged us 2 days (because they were closed when we returned truck at 7 pm Sat and they were closed on Sunday)


they probably checked the truck in wrong that is why u always confirm the fuel & miles before u leave if its not right they should correct before u leave we do anyway