Date of occurrence: 7/29/2017 Afternoon, apx. 5:10pm What happened: We rented a 10' truck and a dozen furniture pads.
Pads were $10 for 12 (a dozen). That's 12. OK...... We check out.
Young guy at desk. Same one as last time. Same non-existent customer service. SAME TYPE COMPLAINT.....
Qty rented (pads): 12 Qty returned: 12 Qty missing: 0 Qty damaged: 0 All fine, huh? We told him we never used the pads. Never even broke the plastic wrapping they were in. But, next line: Rental Rate: $10 per 6 pads.
Yep. You read right. The UHaul official site reads "1 dozen - $10." 12! So, not only were we not given a refund, we were charged the full amount of $10 for 6 pads!
Hey, $10 isn't much. But when you didn't use the pads at all, when that could be seen because they were still in the original wrap, it's an overcharge. We used this same UHaul service, 59th Avenue & Olive Avenue, about 2 weeks ago. The gentleman who rented this vehicle to us was fantastic!
Great customer service. However, the 12 pads we were charged for were not even in the truck! (He had asked another man to get the truck ready, so he was not the person who did this.) Just little things, yes. But, when it happens every time, it adds up.
No, we have not spoken to them about this. My husband told the young man this afternoon, when we took the truck back, that we didn't use the pads. No response. Did my husband speak loud enough?
YES! Now, if the older gentleman had been present either time, it wouldn't have happened. It's a small amount, so it's ok. In fact, my husband most likely wouldn't even say anything about it.
However, I was present, also. And I'm speaking up. Probably won't mean a thing. But, at least I'm sharing my opinion of two real happenings.
Maybe others might want to think twice, you know?
I cannot stomach this sort of thing, where a person takes advantage of another person, however little the price might be, and especially if the customer, my husband, was older, tired, in fact, wiped out. (He had worked all day moving!) It's just not very nice.
Product or Service Mentioned: Uhaul Truck Rental.
Reason of review: Poor customer service.