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Customer service
Exchange, Refund and Cancellation Policy
Reliability
2 comments

Rented a uhaul truck in Dalton, Georgia. Drove to SC.

to pick up furniture and on the way home it started to rain and since it was still raining when we got home we decided to unload the furniture the next morning before returning the truck. The rain had stopped so we started to unload and discovered the furniture was wet. Called the place we rented from and they said to call uhaul. Called uhaul and was told someone would get back with us within 72 hrs.

Didn't happen. Called again and was told an email would be sent to the area manager. Someone finally calls husband back to offer a $10 discount on the rental. Was told they had to make money too.

After much more discussion they agreed to knock off $90. This was our first time renting with uhaul and will definitely be our last!!! Way more expensive than other rentals and terrible equipment.

NEVER AGAIN... Save your furniture and go elsewhere.

Product or Service Mentioned: Uhaul Truck Rental.

Reason of review: Damaged or defective.

Preferred solution: Full refund.

Uhaul Pros: Passenger seat comfortable.

Uhaul Cons: Truck leaked and damaged furniture.

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Anonymous
#1262769

The trucks are not water proof...it states that clearly on the stickers in the box of the trucks! They are water resistant not water proof...you would have had the same issue with any rental company

Anonymous
#1315402
@Anonymous

You signed a contract which stated " I understand the equipment rented is water resistant and not water proof.