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Updated by user Jul 01, 2017

No more comments.....I am so mad. The dealer from Laurel location doesn't deserve to remain in business.

Original review posted by user Jul 01, 2017

I made a reservation for a truck on June 14, 2017 with the number 2721**** for July 2nd 7:am. One day before moving, July 1st, an U Haul representative from the location I should pick up the truck, called me telling that they open at 1:00pm and I cannot pickup the truck at 7:00 am.

They gave me a phone from a location in Columbia, but guess what- the location in Columbia told me I can pick up the truck at 10:30 am. I said I cannot because I have people coming to help at 6: 30 am. She said to wait because she will call the customer is using today the truck to see if that customer will finish in time so I can pick up the truck today ( July 1st), in the afternoon in order to have the truck in the morning. I am wondering who will pay for renting the truck for two days instead of one because I don't need it two days.

To add more to the story, the dealer from Laurel, changed the time and day on the reservation without my permission.

When I talked with customer representative , she said I am scheduled on July 1st 4:30 pm. My religion doesn't allow me do business on Sabbath , so How they dare to change the reservation without my permission ?

Reason of review: Not as described/ advertised.

Preferred solution: fire the agent from Laurel location.

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YOU'VE GOT TO BE KIDDING ME. YOUR RELIGION?

IF YOU WANT A TRUCK THAT'S WHEN YOU GET IT. THAT'S THE STUPIDEST THING I'VE EVER HEARD.

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