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My son rented a UHaul truck from STE Rentals in Duncan B.C. Canada.

He did not know to drop off the key in the dropbox...I arrived at 9am to drop off the key and finalize the costs. The owner went immediately crazy, screaming and swearing and banging the desk, calling me a liar and that I should "just know the rules". I asked for my bill so I could leave. He ran from behind his desk and slammed open the front door swearing at me and pointing to the dropbox.

I am now shacking and petrified of this man. I call my husband who hears his threats over the phone. The owner then starts screaming that I have to pay an extra day. Ok, I say, just give me my bill.

Clearly he was so involved in harassing more money out of me that he also said I am also charging you for gas (which we filled up as required). I was so concerned about what he was going to do with my credit card that I stayed and uncured the abuse..my mistake! This man is dangerous and even when I showed him that I was shaking and told him I was scared of him he responded with more violent behaviour. It is clear to me now after reading a number of reviews on this location that this is the way they get extra money out of people.

Nice when signing up hand picking up BUT rude, violent and dangerous when dropping off. He was probably pissed that I stopped by to pay because then he couldn't up charge my credit card to some *** amount.

He got me for an extra day and extra gas...only by scaring the *&^% out of me. CLOSE THIS PLACE DOWN!!!

Location: Duncan, British Columbia

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