I had booked online to reserve a 17 foot truck . U haul guaranteed it for me to pick it up today at 5:00pm.
When I get there they refuse me to pick up the truck . Stating it's already confirmed for someone else . The manager Cody who I spoke to refused to do anything about it . Even though the email confirmed the availability for me to pick this truck up .
I am moving to my new place tommorow. Now I'm screwed I have no way of getting my things out of my house .
I can't believe U haul can actually be in business by screwing customers over . I'll definitely be notifying BBB .
Product or Service Mentioned: Uhaul Truck Rental.
Reason of review: Order processing issue.