Uhaul - Gas Scam

58 of 496 Uhaul reviews

Rented a 20 foot uhaul truck and drove from Albany, NY to Troy, NY (around 11 miles) and the gas guage moved from half to just under a quarter.Seeing as they advertise the tank capacity at 40 gallons, I put in 22 gallons of gas ($55) thinking that would get me to around 3/4.

Nope, it filled up the tank completely and then I drove from Troy, NY to Altamont, NY (23 miles) then back to Troy, NY (another 23 miles) then back to Uhaul (8 miles) and the tank is just past 7/8 full. Called uhaul and they refused to give me any refund or explanation.

Unbelievable.Picture verifies the mileage and gas tank at completion.

This review is a subjective opinion of a user.
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Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$55
Product or service
Review category
Transportation and Storage
review #854115

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