Uhaul - Gas Scam

62 of 500 Uhaul reviews

Rented a 20 foot uhaul truck and drove from Albany, NY to Troy, NY (around 11 miles) and the gas guage moved from half to just under a quarter.Seeing as they advertise the tank capacity at 40 gallons, I put in 22 gallons of gas ($55) thinking that would get me to around 3/4.

Nope, it filled up the tank completely and then I drove from Troy, NY to Altamont, NY (23 miles) then back to Troy, NY (another 23 miles) then back to Uhaul (8 miles) and the tank is just past 7/8 full. Called uhaul and they refused to give me any refund or explanation.

Unbelievable.Picture verifies the mileage and gas tank at completion.

This review is a subjective opinion of a user.
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Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Diversity of Products or Services
Insurance Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Additional Services
Customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Transportation and Storage
review #854115 by

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