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I returned my uhaul 17 ft truck after I swept it out. I dropped off the truck on a Sunday with the key in a drop box.

I was then sent a bill for $25.00 for cleaning. I returned to the store in Mt. Pleasant, SC and said I had swept out the truck. The manager said someone had to sweep it out. I told her I was going to dipute the charge with my credit card. She said "do what you have to do." I then told her I would inform the BBB about the charge she once again said. "do what you have to do with a big *** eating grin on her face. Nice customer service.

This is the Mt. Pleasant, SC store on Mathis Ferry Self Storage.

Location: Summerville, South Carolina

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Guest

It's a common practice for some of the slummier return points to charge the cleaning fee, especially if you use the night box for drop off. Call the 800 number, demand to know the reason.

The skeezers charge the $25 and hope most people are too busy moving to notice the charge on their receipt. Usually one call to corporate and the skags will fold like a cheap suit and reverse the charge, because they made it up to begin with. The safest thing to do is take pictures, pictures, pictures and threaten them with the proof. Use a credit card when possible, reverse the charges if necessary.

Yeah, you might get black balled from one truck rental company, but you got friends and family that would rent a truck for you in the future, don't you?

And there's more than one rental company out there. Don't let them get away with it.

Guest

The LOXAHATCHEE location tried to scam me by charging me $25 as a "cleaning" fee, I immediately told the representative at this location there must be some mistake because I returned the car clean, and exactly how I received it, her response was she found a pen and lighter in the truck. If there was a pen and lighter in the truck she obviously put it there because the truck was spotless upon return.

DO NOT RENT/RETURN to this location because they will create a fake reason to steal money from you!

Another word of caution: DO NOT USE KEY DROP OFF service because scenarios like this can happen if your not there to inspect the vehicle with the representative upon returning. This experience has been a nightmare, I'm very disappointed in UHAULs service.

Guest

There was literally nothing outlandish or poor about her customer service there is a sign clearly marked in the back of the truck that said it says there will be a $25 cleaning fee if the truck is not returned in the same condition that it is dispatched. If you don't want to pay the fee clean up after yourself simple as that

Guest
reply icon Replying to comment of Guest-1115968

Lol this is funny to me just had the same thing happen to me for absolutely no reason what so ever I’ll be disputing the charge as well and the truck I rented was clean nothing left in the truck and was clean

Guest
reply icon Replying to comment of Guest-1608302

Just keep in mind that You won't be able to rent the truck in future until you pay the balance.Because they will put you in Ealart system.You can not rent from any uhaul.

Guest

always take pics of the before and after with a time and date stamp; take closeups

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