Uhaul - Don't use U-Haul!! They charge me $749 !!

83 of 500 Uhaul reviews

It's my fault that after I picked up the truck and arrived home then suddenly realized the huge damage in truck roof that is not made by me. I just call this location immediately and also u-haul customer service and they both told me that it's fine and will file that, I'll never be charged by that damage.

One week after I return the truck, I just notice u-haul charge me $749 for the previous roof damage!! Even when I already bought the safe-move insurance provided by u-haul!! My family then just keep contact both costumer service and insurance but they keep buck passing and transfer my call here and there but no one came out.

Finally I called my bank to dispute this charge and refuse to pay u-haul. After a long waiting of investigation by my bank, I won, without happiness.

Every word is my own experience. It's the most terrible experience I've ever had and I'll never use u-haul again. Never. I don't know how a company with such bad faith and bad costumer service could keep running.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
Diversity of Products or Services

Reason of review:
Pricing issue
Product or service
Uhaul Truck Rental
Review category
Transportation and Storage
review #783810 by
Had an experience with Uhaul? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
83 of 500 Uhaul reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Uhaul. However, many companies do monitor reviews on our site.

You were reading a complaint about Uhaul.
Filing a new complaint about