The title says it all. Google "U-Haul Complaints" and find out your chances of having not a "bad experience" but a"horrible " one!
It happend to me and they just dont care! I was over charged, the truck was in disrepair and customer service refered me to a manager who argued with me, was rude, and made me so mad
I filed a complaint here after I told him I was going to if they simple wouldn't aknowledege the problem and make the most meger effort to correct it, they chose not to.
The days of the customer being right are over!
Product or Service Mentioned: Uhaul Customer Care.