Contact Uhaul Customer Service
Uhaul Phone Numbers and Emails
Toll-Free Number:
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(800) 468-4285
Customer Service:
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(866) 269-4887Collegeboxes
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(866) 277-6855Moving supplies / online store
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(800) 223-6218Supply And Purchasing
Uhaul Emails:
How to Contact Uhaul?
Most Popular Number:
| Total calls: 1 667 | Issues resolved: 53 | Last call: Mar 20, 2025 |
Uhaul Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Uhaul Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Uhaul is 8004684285. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Uhaul may ask you for the following information to identify you as a customer: phone number, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Uhaul Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Uhaul is 8004684285. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Uhaul may ask you for the following information to identify you as a customer: phone number, first and last name or email.
People call Uhaul mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Uhaul is support@uhaul.com. 33% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Uhaul Website:
Uhaul Help Center:
Corporate Office Address:
Uhaul Customer Service Reviews
Samantha was very helpful and very attentive to my needs when I was trying to get a truck. I didn't know exactly what I really wanted, but she asked me certain questions.
She came up with a viable solution and I trusted her judgment and her knowledge. She was an excellent customer service representative for U-Haul.
I wish I had her in my employment. Keep her; she's a valuable asset to your company!
The truck I rented was dirty and had a severe air leak when driving I rented it for three days it rained two of those days but when I returned it I ran it thru the car wash gased it up to 1/2 a tank just over . I read the truck to pull a trailer only not to use the box made that very clear when I returned it I was charged a cleaning fee use of a handtruck for three days and two additional gallons of fuel when I confronted the clerk, its a 534 location in Kerrville, Texas.
She said the seal was broken on the handtruck stored in the rear which I never open the door, I was charged the cleaning fee because I left two napkins on the seat which I was drying the rain that was coming in the door with, the fuse had to be replaced because the trailer tow lights did not work at my expense. The clerk was very defensive and rude . I am having to rent a truck as my truck is in the shop. It is very expensive weekly now for going on a month.
Im very upset with Uhaul. I have registered my complaint. I was told I would have a response within 48 hours.
Its been a week no return of charges to my credit card. When this thing is over I will never rent from you again sincerely, Dwayne Smith.
How Good is Uhaul's Customer Service?
Summary of Uhaul Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Uhaul?
Payments and Charges Question:
- “I have been overcharged excessively today”
- “Overcharge”
- “Charges”
Product/ Service Question:
- “App no work”
- “Complaint”
- “Mad and upset”
Request for Information Question:
- “Schedule appointment”
- “Help. Your phone just disconnects”
- “No contact”
Return/ Replace Question:
- “After hours return and app not working on my phone”
- “Return”
- “To get truck rental return resolved”
Shipping and Delivery Question:
- “Make sure they got my truck hope ark location”
- “Dropoff location”
- “Lost contact with my rep/agent for a month. [AA2466H]Where is my pod?”
Staff Question:
- “Talk to customer service”
- “Rude agent”
- “5000232 General Manager Account for Howard Knox High Point, N.C”
Account Question:
- “Owe a balance”
- “Need code to open garage door number”
- “Code to open door number”
Activation/ Cancellation Question:
- “Cancel booking”
- “Cancel storage unit”
- “Cancel reservation”
Refund Question:
- “Refund”
- “Huge complaint/ refund”
- “To get some kind of refund for the truck I rented. The truck ran so bad and took a lot of gas. What should have took 15 hours of driving took 23 hours. The steering wheel shook the whole time which made it hard to handle.”
Website/ Application Question:
- “Yes I have put an application in for the morning job I am a independent contractor that has a moving company however every time I try to get past my password it would not comply”
- “Need a hitch installed”
- “I’m not a happ customer”
Employment Question:
- “W2”
- “Payroll”
- “Job opportunity”
Cards Question:
- “My card was charged twice”
- “Cardilly”
- “I want to know if only credit card are available I'm trying to purchase boxes”
Other Question:
- “Schedule U box pickup In Litchfield, Az”
- “Weekly rentals”
- “I need to rent a truck”
Compare Uhaul Customer Service To
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