Rented a moving trailer online. Received confirmation twice.
Even gave them my credit card info to ensure booking. Went to pick up and no trailers available within 200 km radius. Desk person told me they over book on purpose to ensure maximum rentals. Also said they tried to contact me (20 minutes previous to pick up time, while I was waiting in line in there store) which is a blatant lie.
Offered me a flat deck trailer for the same price - won't work to move tv and baby toys across the country. Offered to rent me a moving truck at full price plus mileage when all I want is the 5x8 cargo trailer that I booked, received confirmation on, put my credit card down on, and came to pick up.
Product or Service Mentioned: Uhaul Trailer Rental Booking.
Reason of review: Not as described/ advertised.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.
Uhaul Pros: Front desk guy was curteous.
Uhaul Cons: Whats the point in a contract if they can break it at will.