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I booked a upod for 30 days while I moved into my new apartment. When I called to schedule my pod to be delivered they told me that not only could they not get it to me in time, but that they had mistakenly shipped it to Chicago. 3 days later I found out that it wasn't...
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I didn't like
  • Lack of tracking
  • No compensation
  • Unable to reach actual location by phone
#1346723
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We pretended our truck 3 different times And two out of the 3 times UHaul rented out our truck on us the night before we were to pick it up the next day and then called me saying that it was my problem not there’s like WTF really they took money from us both times and...
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1.0
#1345753
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It is 12:12 PM. 3 hours ago I placed my call to uhaul’s roadside assistance. I’m still here waiting. “Maximum 90 minutes” is nothing but a lie. “Oh he’s coming, he’s 48 miles away” “He’ll be there by 11:20AM” “I’m sorry, 30 minutes” “Well you’re in a remote location”...
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#1344179
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I went to Uhaul this morning at 1836 S, Arapahoe St, Los Angeles, CA 90006 cause I have a reservation to rent a van and this lady (old lady) with an attitude which I think is the manager there (I hope not) told me that I needed to return the truck at 730 pm (same day)...
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1.0
I didn't like
  • Uhaul does not own up to their mistakes
  • Worst customer service
  • Price of rental
#1344160
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Uhaul - Question about rental

Texted customer service rep. Got answer.
2.6
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Value for money
Warranty
Website
#1343251
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I was quoted 1995 per day for my U-Haul and when I got home and looked at my final bill they had charged me and the amount of$79 per day I want my money back and then I feel like I was overcharged for the mileage this is ridiculous I brought the van back cleaned and I...
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1.9
#1342730
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Uhaul - Long wait!!!

I call to check on an appointment and was on hold for a very long time!!!! I couldn't stay on the phone that long so i had to call back. There i was again, on hold so long!!!! Im very upset that this!!??!
1.0
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1342615
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So, I'm moving out of my current 2 bedroom basement suite with my fiance on August 31 and have to be out by the usual noon. I initially tried to reserve a 20 foot truck from uhaul for the evening of the 29 to September 1. The idea was to get the truck mostly packed the...
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1.0
#1342381
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Uhaul - About my payment

I need to talk to someone in no one answer
4.6
Details
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Tracking Tool
Value for money
Warranty
Website
#1342349
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I rented a uhual van, I went through 4 highway tolls. They sent me a notice to pay the violations but I do have an ipass account. I called ipass to pay the violations and called uhaul to let them know I took care of it. The lady on the phone said ok thank you. One week...
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2.4
I didn't like
  • Over charging
#1341882
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