I was under the impression that the size trailer I had "reserved" online was actually reserved for me and not up for grabs to anyone who wanted it. Especially after an email confirmation and two phone call confirmations that the trailer will be ready. Now I have to...Read more
I rented a truck the night before for a simple across town move. We were only able to put a few things in before a large thunderstorm struck and it rained for the entire evening. We didn't notice until we had u loaded everything the next day that the rood leaked and...Read more
We reserved few months earlier a truck for moving apartment, they told us by phone that everything was ok, we would have a truck reserved for this date, at these hours at this place. They said that we have to do nothing more and they sent us the confirmation email. The...Read more
Uhaul - Horrible customer service!
Don't ever call the 800#, they have no clue what they are doing. They don't listen to what you need, speak over you and sell you something you don't need or want for more $$, I suggest to go to a local place and get what you need there or go spend $2,000.00 on a trailer bc it's less of a NIGHTMARE than dealing with Uhaul!
Uhaul - Bad service
Lost the reservastion for storage first bad event. This issue today takes the cake. The truck i have to go pick up is 100 miles from were im at. Just think i was Flexable and got screwed. Then told by customer service & manag. They couldnt help. Will never us again.
Uhaul - No truck/trailer in Miami
Called to reserve a truck and trailer. Was told that corporate marketing put a freeze on ALL south florida rentals because they had nothing coming into the city. Holy *** *** they try to trap people in this *** hole of a city that are trying to leave.
Uhaul - Damaged my Vehicle
I RENTED A TRUCK FROM AND PARKED MY CAR IN A LEGAL SPOT ACROSS FROM THE OFFICE.WHEN I RETURNED MY CAR WAS DAMAGED.THE TWO GUYS AT THE COUNTER KNEW WHO HIT MY CAR BUR REFUSED TO GIVE ME THE INFO,AND NOW U HAUL INA CO ARE GIVING ME THE RUN AROUND
U-Haul sent me a survey after my rental. Only problem is that it only asks about the pickup and drop off locations - which were fine. It asks nothing about U-Haul's services - for a very good reason. U-Hauls systems are HORRENDOUS. (So U-Haul since you don't ask about...Read more
I ordered a tuck a month and a half ahead or time. Set it all up. Called main number to check on where my truck an car transport would be left. The representative asked where I lived and I asked if it cold be left at one of the two locations in Totowa, NJ, she said...Read more
I rented a truck for in town use. I drove 10-15 miles at most. I dropped the truck off after 3 hours of use or so. I got a bill today saying I had driven 599 miles. Took me about 30 minutes on the phone to contact the corporate office as the local place wouldn't answer...Read more
This charter oak covina store is a joke!!! The overweight small boy named MICHAEL is a completely pathetic human and horrible employee!!!!!!!! First, he complained about your computer system calling it *** more than three times, he then let us know that he still had to...Read more
I just wanted to tell about my experience with UHaul. I made an appointment with UHaul to make a delivery to customer June the 30th. I had to go through 3 different representatives to make the reservation which was a hassle but not a big deal just more time wasted. I...Read more
Ellenboro, North Carolina
I didn't like
- Fact that i wasted my time and money
- Idiotic management in the sales and reservations call center
Date of occurrence: 7/29/2017 Afternoon, apx. 5:10pm What happened: We rented a 10' truck and a dozen furniture pads. Pads were $10 for 12 (a dozen). That's 12. OK...... We check out. Young guy at desk. Same one as last time. Same non-existent customer service. SAME...Read more
I had a hitch installed in Lebanon New Hampshire. A week or so later we went to hook up our camper only to find the wiring harness does not work. I called uhaul and they told me someone would be there the next day to look at it. I drive the 30 plus miles to uhaul only...Read more
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