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Uhaul - Horrible customer service

We pull up at the drop off location uhaul trucks are facing the wrong direction at entrence, almost wrecked due to this. Then they say we have to park the truck on the street, where it can be damaged by traffic then of course we will be liable. Very rude young men working at 1616 greenville dallas location. We will never use uhaul again.
2.3
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#1173613
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Uhaul - U-Haul refused to allow us to rent for 24 hours

We made an online rental for 48 hours when we got to the place they told us that corporate only allowed them to rent the truck for 24 hours at a time in case somebody else needed it but we had already agreed to pay for the 48 hours and it was not allowed we took our business to budget and will forever use budget instead of U-Haul although I've been a long time U-Haul customer
1.0
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#1173001
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Rented a ramp trailer as daily rental. Moving out of town but only needed the thing one day. Towing vehicle broke down, needed to drop trailer. Called "CS" about possibility of changing contract to one way since daily return schedule would not be met. After a proper...
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3.6
#1166834
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Uhaul - This company sucks

Customer service is terrible. Equipment is junk ( extreamly dangerous) . And the price they quote you is not what they are going to charge u when u show up. That is why u cant prepay. Unfoutunatly there are no other options in the area. Just be prepaired to get ripped off and have an all around terrible expiernce.
1.0
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1165083
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I am a frequent costumer of u haul I was told that the bath room was out of order, it was not and I paid for a second tank which turned to be defected and was rudely told that no exchange on tanks also I am disabled this is the u haul on union in Memphis, also on New...
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3.3
#1160819
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Uhaul - Rep West Should Be Shut Down
Uhaul - Rep West Should Be Shut Down
Uhaul - Rep West Should Be Shut Down
Uhaul - Rep West Should Be Shut Down
I rented a Uhaul tow dolly to tow my car from Illinois to Phoenix, Arizona. During the trip, I pulled into a gas station and as you can see from the pics, the tire on the tow dolly on the drivers said went right into the side of my brand new car. I didn't even have...
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Anonymous
Pudgy

Looks like your at fault here...........................

Anonymous
William

" It's obviously faulty equipment because my car got damaged. "Not so obvious from the case you have presented.What about the other side ?Did you or anyone else measure the fr...

1.0
#1152394
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I will be contacting you on my next move. Everything was just how i had it and they we'er very gentle with my stuff. they put my thing carefully on the u-haul truck and as well as they took it off and put it where i want it. They save me a lot of time and stress being...
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#1151525
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When i reserved up my truck at Yallo Express, the man that helped me did not go to the truck to check the actual milage and processed my order per a previous ticket foe the truck. My total milage for my trip was actually 2.3 miles and I was charged for 13 miles. I am...
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1.7
#1141114
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I was rear ended while driving a U-Haul van. Not my fault but as per lease agreement I had to pay out of pocket for damages as to the fact I didn’t get there insurance. Fine. Rental was 45. Damage charges 445. Fine paid. I’ll be reimbursted through insurance. State...
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1.0
#1140763
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I rented a car tow, the uhaul dealer attached it to my brand new truck tow ball and I drove away to pick up a car that had a new race motor installed. I pulled the car onto the trailer and the trail popped off the hitch, rammed into my brand new trucks tailgate...
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2.2
I didn't like
  • Repwest is a rip-off
#1139929
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