Wrexham, Wales
Not resolved
1.3
Details
Price Affordability
Product or Service Quality
Reliability
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I used Uhaul.com to book a truck moving from New Orleans to Huntsville AL. My online rate showed a rate of $274.69 for this one-way trip, but the rental contract I was given specifies it must be returned to where I rented it.

Due to this discrepancy, despite the fact I made it clear I was returning the uhaul in a different city both online and when I was on location, I was charged an extra, and unexpected $124.95.This 'extra' charge should have been shown when I selected a drop off location at my new destination. To not give me the true price for an out of town move is dishonest.

Does Uhaul even give out of town rental contracts- or is this just a ploy to trap customers? I am very disappointed the website did not show this charge for one way trips- when it allowed me to choose drop off locations in other cities.

Reason of review: Not as described/ advertised.

Monetary Loss: $126.

Preferred solution: Deliver product or service ordered.

  • Out Of Town Rental
  • Misleading Website Quote
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