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1.3

I rented a van in which I was carrying food products. After arriving at our destination and un loading the van, we discovered numerous roaches had gotten into boxes.

We called to complain as well we had to bomb the van before putting anything back into it. Leaving dozens of dead roaches in the van a requesting a full refund which was denied. We disputed it with the credit card company and they took it off the card. U haul fought the charges and recharged our card.

I will never use this company again.

POOR customer service and satisfaction. HELLO Penski I don't think you want to see the pictures of the dead roaches i took with my phone...

Reason of review: Bugs in vehicle.

Preferred solution: Full refund.

Uhaul Cons: Cleanliness of truck, Bugs.

Location: Pompano Beach, Florida

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Guest

The dead roaches most likely came from ur food..why would there just randomly be roaches in a van that's used daily..you should not receive a refund

Guest

Awaiting corporate from Uhaul to review the case should haven resolution be 6/19

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