Uhaul
Reviews and Complaints
Antagonistic customer service
I recently had difficulty with your rental place at Stonegate Self Storage in Davis CA. On Thursday, March 14, I received a call ( that went to my voicemail ) from Stonegate telling me the truck needed to be back that afternoon, regardless of the fact that I had explicitly made reservations to drop it off after hours thursday evening. When I called friday morning to make sure the charges were straight, I was told by the secretary the gentleman who called the previous day was not in and that he would not speak to me because he "didn't like my attitude" and promptly hung up on me. I drove down to Stonegate immediately, as I was afraid Stonegate would going to overcharge me. When I arrived the secretary was there as well as the older gentleman who had called me ( I assume the manager ). A verbal confrontation ensued, in which we both accused each other of not having our information straight. He did end up only charging me for two days instead of three ( which was proper ), but only after he browbeat and lectured me me and told me I did not have my act together. I told him that was a poor way to do business, and that I just wanted my receipt. At the end of the conversation he promised that " I would never ever be able to rent a U-Haul truck from him or any U-Haul rental service ". The secretary then told me to "Shut the *** Up, just shut the *** up and get out" after he handed my receipt. I told them don't worry, I'll never rent from you again.
In all the times I have rented from U-Haul I have never had this much difficulty. Somebody needs to apologize for this if I am ever going to do business with U-Haul again. ( I think it should be the manager at Stonegate , preferably the older gentleman who yelled at me, who acted more like a prison guard and less like a representative of your company, and the foul-mouthed secretary that morning ).
I am a good customer who has always returned his rental vehicles from you in a timely way and in the condition they went out in. The least I ask for is to be treated with courtesy and respect. The folks at Stonegate showed neither. The folks at AAA Action rental in Guerneville CA never gave me attitude like this. If I don't get an apology my next step will be to reprint this situation in Yelp and whatever online review places I can find, and to tell the rest of my friends ( me and my pals work in sound reinforcement, we rent a lot of trucks ) to choose Ryder or another company.
Sincerely yours,
Joseph Wisgirda
3 fails in a row
Wrong Hitch Ordered due to negligence
B 4 U rent a uhaul
No Truck Available
Road Hazard
Fraudlent web site
Worst Customer Service Ever!
KEY stroke
Dishonesty and Scam Upsells
Miserable
1.5 hours. Seriously?
Ms. shirley royce.
RIPOFF, LIES, & PURPOSELY DAMAGED THE TRUCK, ETC..
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Since U-Haul stores are franchises, not Company stores these days, you have little recourse against a store, aside from posting your encounters and affecting their business that way.
U-Haul Corp MIGHT send an investigator, a "secret shopper" to check things out but these store operators PAID for a franchise so U-Haul won't jeopardize that relationship...and cash flow.
I had a situation in 1979...yeah, YEARS ago. I was moving cross-country. The truck I wanted to rent would have been fine BUT the location I rented from offered me a LARGER vehicle at the same price, IF I'd do them a favor and deliver a load of hand-trucks and furniture covers from their location to the city I was going to. I had no problem with that request since I was going right to that other store to drop the truck off.
When I arrived, they loaded all the items n the truck and I left. When I arrived at the destination,1,200 miles away, I went right to the store because the extra stuff was all at the tailgate of the truck. They unloaded but had a problem. The paperwork said SIX hand-trucks and 20 furniture pads. On the truck there were SEVEN hand-trucks and 20 pads. They wouldn't take the other hand-truck because there wasn't any paperwork for it! It's a real SWEET hand-truck, too. Aside from being HEAVY DUTY, with the plastic rails to protect appliances, it has the rolling belts to climb stairs...and a great set of straps. I've had this hand-truck since 1979. FREE! I've used it, loaned it out, and moved all over with it. Despite being stamped "Property of U-Haul, NOT for sale!", I have a great hand-truck. I haven't used it for a month or so....hahahaha! Free because they refused it due to paperwork. Thank you U-Haul!
U-Haul stores are franchises and each will give a different quality of service. The maintenance of the vehicles, the cleanliness, the on-time readiness are all under the franchisee's area of responsibility.
Don't judge all U-Haul by one loser location. The last time I rented a U-Haul, in 2011, I got a truck with 28 miles on it.
It was brand new and really sweet. The mileage lied, of course...there's NO way it was getting 8.5 miles to a gallon...but it was a nice ride.