Deshone Xiu
map-marker Woodway, Texas

Uhaul - U-Haul Trailer Reservation Review from Woodway, Texas

Nothing like being hung up on and called "unreasonable" when I requested that the $50 "guarantee" be applied to our reservation after the trailer was not available at the reserved location, but rather at an alternate location. I was spoken to very rudely and told I should be happy to drive to an alternate location because some people had to drive farther. Also, apparently U-haul is run by a regional manager in Texas, as she does not have a supervisor.
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Loss:
$50
Cons:
  • Rude customer service
  • Lies
  • Name calling
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Cedar Falls, Iowa

Uhaul - Trailer Rental Review from Cedar Falls, Iowa

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Promises,promises they hype u up.i should have learned from my first experience with u-haul we reserved a 26' truck they call a day before that the 26'er is not available too late to call another company so we settled with a 20' and a small trailer we had to haul.Well it happened again reserved a26'again they just called again no 26' after they promised us one.Never again will i be doing business with U-Haul nor will we recommened this company to anybody.Liars
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1 comment
Guest

This is common. They always tell me my reservation is set than call right before the offices close the night before and *** into a rental or location you don't want.

Sheela Srk
map-marker Mesa, Arizona

Uhaul 15Ft Moving Truck Rental Review from Mesa, Arizona

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Made sure we picked a place open early enough to start our move. Got here and their computer is down..,,HUGE inconvenience, not happy. For how much we pay for it, you'd think we shouldn't have to jump thru hoops. AND cuz didn't have one by house have to use up most of our 30 free miles and then this... Ryder wasn't much more expensive, next time will remember this and will never use or refer uhaul again. This is really making me mad. My husband had to drive all the way back to house to get OUR lap top so we can get assistance. We have people meeting us to move and now we won't be there. SHAME on uhaul. I can be reached at (480)685-**** IN CASE you'd like to fix this huge inconvenience
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Reason of review:
Poor customer service
Anonymous
map-marker Rochester, New York

Uhaul - Truck Rental Review from Rochester, New York

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My sister rented a u-haul, since driving it was to much for her she asked me to drive it. The u-haul place at 21 u-haul moving & storage at ridgeway ave told her that the driver would need to come in and present there driver licence. They also asked me to see my credit card, I argued with them at the time that they didn't need to see it since my sister was renting the truck and she had just presented her credit card to them.. But they said it was company policy and we could not get the truck if we didn't. So i did and then they charged my card. I went to the store and management was just rude, Steven Early stated there was nothing he could do for me, I asked him to call customer service , he said it was closed, . As I and my six year old daughter left we could hear him punching things and cursing real loud. I sat in the parking lot and got my bank on the phone to dispute the charges , they get u-haul customer service on the phone who said that they had 24 hour customer service. Customer service emailed the manger to resolve this problem. Please note today is 31/Oct/2015 and I will post my story ever where I can untill you resole this-well i need to go contact the better business bureau about this place
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Loss:
$155
Reason of review:
I was just the driver and you charged me

Preferred solution: Full refund

Anonymous
map-marker Fair Oaks, California

Uhaul - Trailer Rental Review from Fair Oaks, California

Don't ever rent a one way trailer from u haul. They put out the worst trailers for oneway rentals. The 5x8 trailer I rented in East Orange NJ was not prepared correctly and the *** wheel fell off! Customer service was a joke. They kept promising to set up a complaint review, and when I called they kept bouncing me around to non-responsive managers. After no replies and no attempt to fix my situation I suggest you avoid using them. Did I mention the *** wheel fell off?
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Reason of review:
Bad quality
Anonymous
map-marker Leesburg, Florida

Uhaul - Truck Rental Review from Leesburg, Florida

I rented a uhaul truck last weekend. I was given a quote on the round trip price. After I turned the truck back in and without them even notifying me they billed me a second time and the total charge was 3x what I was quoted. I called to complain and they said an area service manager would contact me, but it's been all day and I haven't had a call. I will never, never rent from uhaul again and am really, really pissed off!!!! That was a lot of money. and they didn't even tell me they were going to do it. sucks big time...
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Reason of review:
Poor customer service
3 comments
Guest

Reality Check No truck rental company QUOTES on round trips as you pay per mile for what you use . You only get a flat rate on 1 ways and they ESTIMATE what the round trip rental will be on what YOU the customer tells them the millage you think you will be going . Do not blame any rental company if you lie to them as they can only go on what you tell them

Guest

Start with a written chargeback request to your credit card company. That will get them to call back fast.

Guest
reply icon Replying to comment of Guest-1078630

Actually Uhaul does not care as they have never lost on one due to the fine print on the contract you sign

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Anonymous
map-marker Panama City, Florida

Uhaul Truck Rental Review from Panama City, Florida

As you rent your Uhaul truck, bear in mind that your online reservation is ALWAYS subject to being changed to a time and place of UHAUL's choosing. I wouldn't say this except that they have burned me this way, if not worse, 6 times now (yeah I know...how smart am I). It's ok for them to do this because there IS a clause in their rental info that basically gives them permission to do so. OK, so once, twice....but repeatedly? Why does UHAUL even offer the "Preferred Location" selection if they are going to change it anyway? This last time I was, again, told there were no trucks available at the location I selected ("preferred"). I wanted this place because the people there treat you like a valued customer and are just plain generally nice people. At least once when corporate tried to bone me, they went out of their way to make it right (actually they went above and beyond that). I can park my vehicle there and feel safe about leaving it for 2 or 3 days. I went by there this very same day (wanted to measure the real distance between the cargo rails) and there were 4 of the trucks I was requesting. COOL! Waiting for the shoe to drop, I finally got the waited for message that my reservation location had been changed. Again. Not so far away this time but still..it's the principle. Called CS and launched. I was told the usual BS about truck not being available there, the 4 trucks were already reserved, clause says we can choose locatin for you...yaddayadda... Hopped in the car and drove over since I sort of know these people. Guess what...not a single one of the 4 trucks of a length I was requesting had a reservation on it!! He told me, yeah, go online and make a reservation, they are available. No thanks. Remind me to tell you the propane story sometime......
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Cons:
  • Horrible customer service
Reason of review:
Poor customer service
1 comment
Guest

I had this changed location issue happen 3 out of 3 times now! The thing that bothered me most is I emailed them and complained about it, and they cc'd me on the emails where they emailed the pick up location i had initially requested to get it from and they said "Sure we have a truck of that size ready!

Have him pick it up here!" in the email i was cc'd on! So they literally didn't even try to freaking set up the location as the one I requested to begin with. Why even have us fill out this info if they're just going to change it anyways?

I just had the location changed from my pick up 2mins from my house to over 45mins away in Philly just now and I'm livid because they did it again. I'll never ever use uhaul again.

Yamen Cjy
map-marker Holt, Michigan

Uhaul Rental Review from Holt, Michigan

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I rented a Uhaul and as I was driving this back their front tire blew causing the headlight to blow. Instead of having a fast solution for their roadside assistance i have to wait for them to find parts to fix this issue then send someone that is 80 minutes away to fix this issue. I AM PISSED!!!!! How should i have to wait 4 hours for them to fix this dang thing. They should have it towed to the Uhaul location l rented it from then deal with it then. Somehow I'm the run getting screwed in this deal.
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Reason of review:
Poor customer service
Anonymous
map-marker Duncanville, Texas

Uhaul - Truck Rental Review from Duncanville, Texas

I rented a truck to pick up some furniture from uhaul. My furniture was in The Colony so I wanted to rent a truck at the uhaul in The Colony and drop it off in Duncanville, where the furniture would be dropped off. The person at the counter told me that I would need to return the truck to The Colony or that I would need to pay additional fees. This did not make sense to me as I was trying to save the mileage fees involved returning it to The Colony. The customer service person finally agreed to match the rate from Budget. maybe better to use Budget next time I rent.
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Cons:
  • Cleanliness
  • Over charging for usage
  • Dirty truck
Reason of review:
Poor customer service
Sascha Pfm
map-marker Hickory, North Carolina

Uhaul - Van Rental Review from Hickory, North Carolina

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I rented a van from avery tire in newland. wanted to rent it one way. they put down as return to their store. they even ask where i was going to drop it off at. i didnt look at my contract.so i didnt take it back. dropped it off at another location. when i dropped it off was not told i needed to take it back. was charged 200.00 for this. called to get a refund . said the person i needed to talk to wasnt there. to call back. called and talked to another person and was told there was nothing they could do. i will never use uhaul again.
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Loss:
$140
Cons:
  • Was cheated out of hundred and forty dollars
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Boston, Massachusetts

Review about Uhaul Rental from Boston, Massachusetts

We went to rent a car transporter and took us an 1 hr trying to get it hooked up and trying to get contract down, in the process had to put up with the employee smell of marijuana smoking like that is normal. Boston Ma
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Reason of review:
Poor customer service
Anonymous
map-marker Toronto, Ontario

Uhaul Truck Rental Review from Toronto, Ontario

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in short .. i rented a very filthily U-Haul moving truck, being a clean freak in my normal habits, i logically cleaned it, in a appropriate "civilized" consideration for the next renter of this vehicle, NOPE, my kind gesture DID NOT PAY OFF, after i returned it "CLEANER", than when i had originally picked it up, the next town's U-Haul center - >>> IN TORONTO, CANADA <<<, vehemently tried, and tried, and RE-tried to charge me additional 100% 'un-justified" "CLEANING" bs costs ?? !! ?? end result .. logically, i'd never even "think" about renting 'ANY" U-Haul vehicles ever again, & "YES !!", it still upsets me when i either look, OR think back on how very, very POORLY i was treated, as a result of U-Haul's OVER-direct, & blatant LIES to "UNETHICALLY" garnish EXTRA MONIES from me !!
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Reason of review:
lies
Anonymous
map-marker Wichita, Kansas

Review about Uhaul Truck Rental from Wichita, Kansas

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I'm pissed! Renting a trailer to travel across town costs $14.95! Why have a uhaul with no trailers on sight! A scam and I hate it! Will never rent again!
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Reason of review:
Pricing issue
Anonymous
map-marker Johnson City, Tennessee

Review in Insurance category from Johnson City, Tennessee

Uhaul - Review in Insurance category from Johnson City, Tennessee

a u haul truck exploded or caught fire and exploded something in engine and caused the wind to bust out of my car. police were called ebcuase I went inside uhaul and the manager would do nothing.

when the police get there the manager was told by police that they could hit me or use force to remove me from their premises. then on top of that u haul will not pay for my window. Guess why?? There is a rebel flag in the window.

Yes a REBEL FLAG!! You know what u haul its a flag and my car was innocent and now I am out not only a car but also the time from my family because I had to keep my kids in the hot sun ( one of which is 4 weeks old) and the fact that I was threatened!!!

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Loss:
$15000
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

This *** car window isn't worth a dime. Also, you shouldn't have left your kids in the car like a moron. And not Uhaul's fault you're a racist and bad parent.

Anonymous
map-marker Hillsboro, Oregon

Uhaul - Truck Rental Review from Hillsboro, Oregon

I rented a uhaul and I put the keys on the seat and shut the door, and the doors locked. Called u haul and they have no spare keys. Tell me its my problem. So I call a lock smith and while he is there, we see the roadside assist. decal. U haul did not mention to call them. So after I pay the lock smith I call roadside assist. and they tell me they will reimburse me. BUT, they need a little slip of paper like you get at the store, instead, I have the invoice with all the information, except for the time on it. They won't pay because it is not the "little slip of paper like you get at the store" Really? They just don't want to pay, and don't want to say that.
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Reason of review:
Poor customer service
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