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1.3

WORST experience EVER!! 3 CHARGES MADE TO MY ACCOUNT IN AMOUNT OF $185.18 ON U-HUAL I NEVER USED & THIS IS WHY!

This guy tells me $63.03 โ€œIncluding my estimated mileageโ€ Wasnโ€™t picking U-Hual up until next day! After leaving.. $72.48 was charged to my account NOT($63.03) within 30mins another charge of $26.57 was made! I called he โ€œLEEโ€ couldnโ€™t explain charges & denied them!

I told him I wanted to cancel.. he said okay! Took the keys back to him (In my car) I NEVER USED/DROVE or even got in u-Haul. This was on Saturday..

By Monday morning another $86.13 was charged to my account! I called no answer went by his location he had closed sign.. looked in window heโ€™s sleeping in bed next to his desk with his ashtray full of cigarettes.. like the other two times took 10mins atleast for him to come to door!

Was rude & more less told me to get off his property & call 1800-Go U-Haul.. then said can you spell that.. along with other smart comments made! U-Hualโ€™s CUSTOMER SERVICE..

ON HOLD 30mins+ And out of 3 times over an hour & a half on phone.. $73.48 is the only charge that was posted back to my account! 12 days later and they still have NOT refunded my $86.13 .. an $26.57!

The guy that runs this business/location โ€œLEEโ€ even Gave me a refund receipt in another personโ€™s name.. Even though I showed him my ID and told him my name when returning keys! Very unprofessional scared to ever use U-Hual again! Place was nasty he was sketchy & lie after lie!

Not to mention Customer Service told me.. I may not see my Money back because he has me down for using a different size truck for 36+miles.. That itโ€™s my word against his!

OH WEโ€™LL SEE! On top of moving I donโ€™t wish this on no one!

Reason of review: Problems with payment.

Location: 2329 Davie Ave, Statesville, NC 28625, USA

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Kayla Marie Armstrong

That's actually pretty *** That is a lot of extra charges. What happened next?

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